Kendall Nelson
Wellington,FL
Summary
Detail-oriented Equine Professional experienced in both hands-on horse care, and business management. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Pharmacy & Lab Manager
Palm Beach Equine Clinic
11.2015 - Current
- Keeping team in full compliance with local, state, and federal regulations with strict operational tracking
- Managing facility inventory of a major surgical, referral, and ambulatory equine veterinary practice, including handling vendor returns, tracking levels, and coordinating transfers
- Improving prescription sales, profit, and patient counts by delivering exceptional service
- Working with representatives from suppliers to maintain an efficient pharmacy
- Maintaining accurate inventory counts of 30+ locations, reviewing reports to reconcile any discrepancies
- Oversaw orders and shipments as scheduled.
- Liaised with physicians and patients on proper dosage and potential adverse drug interactions.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
- Lab Manager
- Consulting doctors on appropriate sample type and tests available for labs requested
- Sorting and packaging laboratory specimens for referral labs
- Maintaining laboratory efficiency with well-organized supplies and proper equipment cleaning and sanitation
- Reviewing, calibrating, and validating laboratory instrumentation as needed
- Creating analysis reports and disseminated to internal personnel and outside customers
Horse Groom
Attiva Farm - Holly Mitten
08.2015 - 11.2015
- Grooming show & retired horses
- Feeding, mucking, tacking, basic veterinary care for 5 private owners
- Preparing horses for the show ring and managing appropriate therapeutic methods after rides
Barn Manager/Camp Counselor/Riding Instructor
Calypso Run Farm & Mane Focus Equestrian Center
06.2015 - 07.2015
- Feeding, managing turnout, first aid, basic veterinary care - 15-20 horses at a time.
- Assisting with the transition from the track for Thoroughbreds
- Managing vet, farrier, chiropractic appointments
- Teaching riding lessons on both school horses and client owned - ages 3+, WTC, up to 3', with a heavy focus in proper flatwork
- Running a summer camp with up to 20 children in each section, 5 day sessions. 1-2 rides a day, 2 'school' sessions, barn work, lunch, with up to 2 Special Guest days consisting of the vet, farrier, or an outside trainer.
Independently Contracted Riding
04.2015 - 07.2015
- Handling, riding, and training horses, with a specialty for dealing with young or problem horses
- Meeting clients at horse shows to coach
- Assisting in finding and purchasing new prospects, and sales of current horses.
Barn Manager/Show Groom
Chado Farms – Mary & Laura Chapot
07.2014 - 07.2015
- Responsible for the care of 40 horses at home, 15 at WEF with 2 active FEI horses.
- Working with young horses - foals and up. Lunging, backing, beginning flatwork.
- Showing 3-7 year olds in hunters and jumpers to provide a positive, educational experience.
- Preparing show horses for the ring for both the professional and amateur arenas.
- Managing feeding and veterinary care for all horses- foals, broodmares, show horses, and retirees.
- Coordinating with the veterinarian and farrier to maintain the horses health despite a demanding show and travel schedule
Receptionist/Veterinary Assistant
Holland Oaks Veterinary Hospital
01.2014 - 07.2014
- Balancing the phone calls with in person customers, scheduling appointments, placing office and supply orders, preparing rooms for patients and clients, beginning the appointment with taking vitals and going over basic veterinary questions and concerns, informing clients of the plan for the appointment, explaining vaccines/diseases, prevention, etc., ensuring that each client receives the best care possible.
Barn Manager
Hi Ho Hills Farm
07.2013 - 10.2013
- General maintenance and upkeep of 30 horses ranging from actively competing hunters, to broodmares, foals, injured and retired horses.
- Implementing appropriate exercise programs for each horse
- Marketing sales horses, corresponding with trainers and potential buyers
Skills
- Schedule Coordination
- Providing a Positive Education
- Detail Oriented
- Attentive to Horse Care
- Complaint resolution
- Client relations
- Customer consulting
- Problem-solving
- Attention to detail
Timeline
Pharmacy & Lab Manager
Palm Beach Equine Clinic
11.2015 - Current
Horse Groom
Attiva Farm - Holly Mitten
08.2015 - 11.2015
Barn Manager/Camp Counselor/Riding Instructor
Calypso Run Farm & Mane Focus Equestrian Center
06.2015 - 07.2015
Independently Contracted Riding
04.2015 - 07.2015
Barn Manager/Show Groom
Chado Farms – Mary & Laura Chapot
07.2014 - 07.2015
Receptionist/Veterinary Assistant
Holland Oaks Veterinary Hospital
01.2014 - 07.2014
Barn Manager
Hi Ho Hills Farm
07.2013 - 10.2013
Similar Profiles
Grace EspyGrace Espy
Imaging Manager at Palm Beach Equine ClinicImaging Manager at Palm Beach Equine Clinic
Sarah DeWeeseSarah DeWeese
Veterinary Student Extern at Hagyard Equine Medical InstituteVeterinary Student Extern at Hagyard Equine Medical Institute
Emma PellEmma Pell
Veterinary Technician Intern at Royal Palm Veterinary CenterVeterinary Technician Intern at Royal Palm Veterinary Center
Marleny PinedaMarleny Pineda
Babysitter at Mom And DadBabysitter at Mom And Dad
Kiana BarryKiana Barry
Front Desk Receptionist at Hampton Inn & SuitesFront Desk Receptionist at Hampton Inn & Suites