Kendall Olds
Banning,CA
Summary
Versatile and dynamic, adept at fostering guest satisfaction and safety, honed through roles at Oak Tree Mountain and beyond. Excelled in customer service and food handling safety, significantly enhancing dining experiences. Proven ability to multitask and maintain a positive attitude, driving increased loyalty and repeat business.
Overview
3
3
years of professional experience
Work History
Private Nanny
Jasnon Escandel
05.2022 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Led indoor and outdoor activities to entertain and occupy children.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Provided safe transportation to and from school, extracurricular activities, and other events.
Customer Service Representative
Planet Fitness Gym
06.2024 - 12.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Food and Beverage Associate
Oak Tree Mountain
08.2021 - 09.2023
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Trained new staff members on company policies and procedures.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Education
High School Diploma -
Yuccipa High School
Yucaipa, CA06-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Goal oriented
- Time management
- Quick learner
- Positive attitude
- Multitasking
- Food handling safety
- Food safety practices
- Guest satisfaction
- Guest service
Timeline
Customer Service Representative
Planet Fitness Gym
06.2024 - 12.2024
Private Nanny
Jasnon Escandel
05.2022 - Current
Food and Beverage Associate
Oak Tree Mountain
08.2021 - 09.2023
High School Diploma -
Yuccipa High School
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