Kendall Pidgeon
Senior Program Manager/Salesforce Admin
Mesquite,United States
Summary
Talented Program Manager and Salesforce Certified Administrator considered analytical problem solver with 10+ years of excellent customer relations aptitude and relationship-building skills seeking to utilize Salesforce administration skills. Attentive to detail and adaptable with hands-on experience in various software applications implementing change, increasing user adoption, and coordinating projects and programs.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Certificates
Work History
Senior Program Manager
Big Thought
Dallas, TX
08.2019 - Current
- Managed operations for after school, summer, and virtual learning
programs across 10+ Dallas area campuses while leading team
of 80+ staff responsible for direct delivery and campus-based
relationships. - Collaborated cross-functionally across organization and
externally with school administrators to measure program
effectiveness and satisfaction of students, parents, and schools. - Used Salesforce Non-Profit Success Pack to track applicants, communicate with staff and automate registration of students using Flow while researching, testing and integrating new tools with Salesforce
- Organized Jackrabbit, overall software system for childcare, to
effectively communicate with families, maintain student records,
and manage payments. - Performed program research and analyzed data collection to develop cost estimates and budgets.
Finance Assistant
Big Thought
Dallas, TX
08.2017 - 07.2019
- Utilized Bill.com and Financial Edge to quantify financial data
from 75+ incoming accounts payable invoices every two weeks
and facilitate internal accountability for processing payments to
vendors, contractors, and staff - Organized and reported on financial information to document payment histories and assist with sound financial accounting.
After School Site Coordinator
Big Thought
Dallas, TX
08.2016 - 07.2019
- Led day-to-day operations and organization of resources needed
to host campus-based education program during school year and summer camps for over 100+ students with direct oversight of staff, ranging from four to 10+, program implementation, and communication internal to organization and with parents, administrators, teachers, and staff - Managed tuition-based program using childcare software
Jackrabbit while monitoring fee income - Evaluated instructional delivery and communication methods
utilized by staff to identify target areas for performance growth,
thus strengthening staff's execution and students' experiences
Education
Bachelor of Science - Chemistry
Southern University And A & M College
Baton Rouge, LA 08.2010 - 05.2015
Skills
Team Management and Development
Leadership
Relationship Management
Strong written and verbal communication
HTML5 and CSS
Critical Thinking
Salesforce Administration & Lightning UI
Process Automation
Quote
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Timeline
Salesforce Certified Administrator
04-2023
Salesforce Certified Associate
04-2023
Senior Program Manager
Big Thought
08.2019 - Current
Finance Assistant
Big Thought
08.2017 - 07.2019
After School Site Coordinator
Big Thought
08.2016 - 07.2019
Bachelor of Science - Chemistry
Southern University And A & M College
08.2010 - 05.2015
Certification
Salesforce Certified Administrator