Kendall Price
Hospitality Professional
Broken Arrow,OK
Summary
As a seasoned hospitality professional, I have been mentored in the ideology that stewards a hospitable environment for every individual - patron and employee alike.While striving to lead with a servant's heart, I’ve gained valuable experience in guest services, food and beverage, sales, marketing, and event management with a track record of elevating guest satisfaction, operational efficiency, and exceeding sales projections.
One of the many cornerstones this industry is built upon is simple; “The strength of the team is each member. The strength of each member is the team.”
The objectives previously mentioned are only achieved by implementing and organizing an innovative training procedure to maximize productivity, enhance brand presence, and overall property appearance, and take responsibility for all financial transactions.
Understanding this core value has allowed me to be a more proactive, dynamic, and collaborative leader. While I am skilled at team collaboration, critical thinking, problem-solving, and multitasking; I have also integrated proper HR procedures and guidelines to ensure the safety of our staff and generate an atmosphere that cultivates authenticity for every individual.
Overall, I align myself with the core belief of genuine hospitality in every interaction. Whether that is communicating with our executive team, senior management, employees, or patrons. Every individual deserves a welcoming atmosphere. That is what I strive to provide, and that is how one drives a multimillion-dollar property to financial success.
Overview
7
7
years of professional experience
5
5
Certifications/License
2
2
Years of Senior Management
Work History
Assistant General Manager
Stoney Creek Hospitality
2023.03 - Current
- Assume 24-hour responsibility for the hotel operations.
- Delegate responsibility for day-to-day operations to other managers and follow up to ensure optimal level of quality service, hospitality, and prompt administrative processing.
- Enforce operational and cash control for the property. Including Accounts Receivable/Accounts Payable for Hotel.
- Successfully communicate information to property and executive team to sustain an effective and efficient operation.
- Ensure all team members are educated in emergency procedures and safety precautions set forth by government and company regulations.
- Manage and control supply inventory including guest amenities, linen, hard goods, disposables, food, beverage, liquor, property & maintenance supplies.
- Actively pursue a healthy and enjoyable work environment for fellow team members.
- Schedule management and hourly staff within budget guidelines. Always covering any shift or position when alternative options are not available.
- Recruit, motivate, train, and discipline employees to maximize performance.
Conference Center Supervisor/Food and Beverage Supervisor
Stoney Creek Hospitality
Broken Arrow , Oklahoma
2022.12 - 2023.04
- Implemented quality control measures to ensure the highest level of service for clients.
- Manage Food and Beverage vendor relationships, collect inventory of all F&B related items, and place all orders within the F&B department.
- Oversee food and beverage operations and events including Conference Center, Breakfast and Bar to provide an elevated level of service to guests and customers.
- Responsible for reading and interpreting Banquet Event Orders (BEO's) to properly set up conference rooms for events, including in-house breaks and audio/visual.
Event Services/Bartender/Trainer
Stoney Creek Hospitality
2022.04 - 2022.12
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Developed new specialty cocktails and food menus to boost sales and enhance customer satisfaction with innovative offerings.
- Implemented cross-training programs to ensure all bartenders were proficient in various roles, reducing downtime during peak hours and increasing overall productivity.
- Efficiently operated many different POS (Point of Sales) Systems.
Social Media Marketing Consultant/Training Manager
Stonemill Barbecue and Steakhouse
2020.08 - 2022.04
- Developed creative visual content, including graphics and videos, to enhance online presence and attract new followers.
- Boosted brand awareness by developing and implementing targeted social media marketing strategies.
- Professionally trained all new employees in required skills including mixology, menu contents, inventory management, and suggested selling techniques.
- Remained up to date on all health guidelines throughout the Pandemic to ensure the utmost standards for customer safety and satisfaction.
Sales, Event, and Catering Manager/Lead Trainer
Whiskey Cake Kitchen & Bar
2018.10 - 2019.11
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Handled catering scheduling, planned events,
- Coordinated, designed, and managed, multiple five-course pairing dinners. Collaborated with master distillers and executive chefs across the country to create craft cocktail pairings for each unique menu item. Provided guests with one-of-a-kind experience.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Efficiently produced a marketing calendar and led promotional campaigns through social media, off site events, and various local charitable organizations.
- Exceeded the projected sales throughout entirety of employment.
Restaurant Manager/Banquet Captain
El Monte Sagrado Living Resort & Spa
2017.08 - 2018.09
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff to provide an exceptional fine dining experience for our guests.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw all events as Captain lead. Including weddings, anniversaries, business meetings, corporate retreats, and holiday events.
- Maintained and exceeded the cleanliness standards of the restaurant and ballroom.
- Managed in a high-volume dining restaurant, room service, and events.
Education
General Studies
Connors State College
Muskogee, OKAssociate of Science - Biology/Biological Science, General
Oklahoma State University - Oklahoma City
Oklahoma City, OK05.2019
Associate of General Studies -
University of New Mexico
Taos, NM12.2018
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Excellent Communication
- Multitasking Abilities
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Organization and Time Management
Certification
- Oklahoma ABLE License - Current
- BarStarts and BarSmarts - Certified
- SERVsafe - Manager Certified
- TIPS - Certified
- Food Manager - Current
Work Preference
Work Type
Finding my next roleWork Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Career advancementCompany CultureHealthcare benefitsPaid time off401k matchStock Options / Equity / Profit SharingWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 55-70 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Staffing - Worked directly with Human Resources to streamline hiring, onboarding process, and training processes.
- Implemented HR guidelines to improve employee relations.
- Controlled labor, budget, and forecasted revenue by clearly communicating company expectations in order to maximize performance of the team as a whole.
- Achieved budget accuracy by completing invoices and balancing the company accounts with accuracy and efficiency.
Languages
English
Native or Bilingual
Spanish
Limited Working
Quote
Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford
Software
Aloha, Aerius, and Toast Point of Sales Systems
Tripleseat
Microsoft Excel, Word, PowerPoint, Sharepoint, and OneDrive
ProfitSword
StayNTouch - PMS
Shift4/Lighthouse
ONYX
Stripe - CC transactions
OTA - Bookings, Expedia, CLC, and Hotel Trader
Assa Abloy - Visionline System
Interests
Travel
Outdoors
Timeline
Assistant General Manager
Stoney Creek Hospitality
2023.03 - Current
Conference Center Supervisor/Food and Beverage Supervisor
Stoney Creek Hospitality
2022.12 - 2023.04
Event Services/Bartender/Trainer
Stoney Creek Hospitality
2022.04 - 2022.12
Social Media Marketing Consultant/Training Manager
Stonemill Barbecue and Steakhouse
2020.08 - 2022.04
Sales, Event, and Catering Manager/Lead Trainer
Whiskey Cake Kitchen & Bar
2018.10 - 2019.11
Restaurant Manager/Banquet Captain
El Monte Sagrado Living Resort & Spa
2017.08 - 2018.09
General Studies
Connors State College
Associate of Science - Biology/Biological Science, General
Oklahoma State University - Oklahoma City
Associate of General Studies -
University of New Mexico
- Oklahoma ABLE License - Current
- BarStarts and BarSmarts - Certified
- SERVsafe - Manager Certified
- TIPS - Certified
- Food Manager - Current
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