Kendall Raley
Broomfield,CO
Summary
Intelligent and enterprising with over eight years of experience in the craft beer industry. Growth-minded and implementer of key operational improvements and situational support. Expert problem-solver and planner with demonstrated leadership and development skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Beertender
4 Noses Brewing
07.2022 - Current
- Educated guests on various beer styles, enhancing their appreciation and enjoyment.
- Enhanced guest satisfaction by efficiently serving beer and offering pairing suggestions.
- Engaged guests through product knowledge sharing, sparking interest in new offerings.
- Offered ideas and suggestions for improved communication, day-to-day operations, and overall improved guest service to current General Manager
- Multitasked to meet guest and business operations needs with minimal errors and delays
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Collaborated with fellow staff members to optimize workflow and service quality.
- Ensured timely completion of opening or closing tasks based on assigned shifts.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Read temperature, flow, and other meters and documented information.
Assistant General Manager
Westbound & Down Brewing Company
09.2021 - 04.2022
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Emphasized customer-focused approach that built customer loyalty.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Conducted daily pre-shift huddles to ensure organizational efficiency.
- Built menus and updated POS to reflect current offerings
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Lead Orthodontic Assistant
Yamashiro Orthodontics
12.2020 - 08.2021
- Hire and train all new clinical assistants
- Managed flow of schedule and clinic
- Assisted Doctor with all orthodontic procedures
- Read patient's next need & implement it
- Educate and walk through patients about current and ongoing treatment and care
- Prepared office for patients, cleaning, sterilization.
- Helped maintain an inviting atmosphere within the office by keeping reception areas, treatment rooms, and other spaces clean and organized.
- Collaborated with orthodontists to implement new technologies and techniques, increasing efficiency and precision in orthodontic care.
Bartender
Lavaca Street Bar
09.2020 - 11.2020
- Multitasked to meet customer and business operations needs with minimal errors or delays
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Engaged in small talk with patrons to build rapport and earn repeat business.
General Manager
Pinthouse Pizza
01.2020 - 09.2020
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
- Emphasized customer-focused approach that built customer loyalty
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example
- Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Collaborated, planned, executed, staffed, ran, and oversaw all events.
Assistant Manager
Pinthouse Pizza
10.2017 - 01.2020
- Promoted to the position of GM for top performance and exceptional organizational skills.
Manager in Training/Bartender
Pinthouse Pizza
03.2016 - 10.2017
- Promoted to AM after successfully finishing training and proven abilities
- Maintained professional manner in all customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach
- Oversaw all aspects of day to day operations on solo manager shifts.
Office Manager
Mai Orthodontics
10.2013 - 05.2016
- Conduct staff performance reviews with Dr
- Provide necessary verbal and written performance warnings
- Collaborated with doctor regarding thoughts/ideas for protocols that would provide for a proactive practice rather than a reactive practice
- Monitored, managed and paid incoming invoices via company credit card
- Monitored, managed and submitted for payment of all invoices to the doctor that required payment by check
- Created spreadsheet and utilize it for submission of payroll data to outside payroll firm
- Monitored and make necessary adjustments to staff timesheets and track staff PTO
- Verified and file insurance submissions
- Collected delinquent accounts – both patient and insurance claims
- Prepared patient contracts, review with patient and implement payment plan for treatment
- Created position descriptions and scripting for back and front office staff
- Created protocols for both back and front office
- Trained all new employees for both front and back office positions.
Front of House Lead
Pinthouse Pizza
10.2015 - 03.2016
- Selected for MIT after demonstrating an ability to learn quickly and master concepts flawlessly.
Lead Orthodontic Assistant
Mai Orthodontics
10.2013 - 04.2015
- Re-configured and implemented procedures for clinic to better manage Dr
- Time
- Created proper procedure codes for consolidation
- Created and implement an effective schedule template for the practice
- Managed flow of schedule and clinic
- Assisted Doctor with all orthodontic procedures
- Read patient's next need & implement it
- Educate and walk through patients about current and ongoing treatment and care
- Prepared office for patients, cleaning, sterilization
- Ordered and kept track of all Inventory.
Orthodontic Assistant
Randy Kunik DDS
08.2011 - 10.2013
- Assisted Doctor with all orthodontic procedures
- Read patient's next need & implement it
- Educate and walk through patients about current and ongoing treatment and care
- Prepared office for patients, cleaning, and sterilization
- Ordered and kept track of Inventory.
Education
Collin County Community College District
Skills
- Staff training and development
- Anticipating guest needs
- Outstanding customer service
- Supervision and training
- P & L management and control
- Adaptable
- Organization
- MS Office
- POS system operation
- Knowledge in craft beer
- Supply Ordering
- Clear and effective communication
Certification
- TIPS Certified
- Cicerone Certified Beer Server
- ServSafe Manager – CO
Timeline
Beertender
4 Noses Brewing
07.2022 - Current
Assistant General Manager
Westbound & Down Brewing Company
09.2021 - 04.2022
Lead Orthodontic Assistant
Yamashiro Orthodontics
12.2020 - 08.2021
Bartender
Lavaca Street Bar
09.2020 - 11.2020
General Manager
Pinthouse Pizza
01.2020 - 09.2020
Assistant Manager
Pinthouse Pizza
10.2017 - 01.2020
Manager in Training/Bartender
Pinthouse Pizza
03.2016 - 10.2017
Front of House Lead
Pinthouse Pizza
10.2015 - 03.2016
Office Manager
Mai Orthodontics
10.2013 - 05.2016
Lead Orthodontic Assistant
Mai Orthodontics
10.2013 - 04.2015
Orthodontic Assistant
Randy Kunik DDS
08.2011 - 10.2013
Collin County Community College District
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