Kendall Ray
Steamboat Springs,CO
Summary
A dynamic Clinical Manager with a proven track record at Steamboat Orthopaedics & Spine Institute, enhancing clinic operations and patient care. Skilled in medical terminology and adept at fostering strong relationships, I led initiatives that significantly improved efficiency and compliance on the clinical and administrative areas. I specialize in EMR/EHR systems and excels in adaptive communication, achieving notable staff retention and patient satisfaction.
Overview
3
3
years of professional experience
Work History
Clinical Manager
Steamboat Orthopaedics & Spine Institute
02.2021 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Implemented new policies and compliance requirements educating staff on changes.
- Managed daily operations of 5 clinic locations along with supporting approximately 600-800 patients per week.
- Managed relationships with external stakeholders, including insurance companies and network providers, to maintain strong partnerships and optimize clinic operations.
- Gathered, processed, and shipped lab specimens.
- Facilitated focus group sessions with our spine trial project patients
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and provid a positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Developed and adjusted work schedules for Patient Access and Clinical staff.
- Maintained up-to-date knowledge of industry trends and best practices to inform ongoing improvements in clinical management strategies.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage. This helps with lowering job turnover as well.
Patient Access Director
Steamboat Orthopaedic & Spine Institute
- Promoted a culture of continuous improvement, leading numerous process optimization initiatives that improved overall department efficiency.
- Oversaw patient financial counseling services, ensuring patients received timely information about their out-of-pocket expenses and available payment options or assistance programs.
- Created a metrics-driven approach for tracking departmental performance against established benchmarks, driving continuous improvement in key areas.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying opportunities for growth or skill development.
Registered Medical Assistant
A Woman's Place OB/GYN
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
Insurance Coordinator
Rinn Chiropractic Center
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
Accounts Receivable Coordinator, RMA
Hospice Of Laramier County
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
- Improved invoice accuracy by thoroughly reviewing billing data before issuing final statements.
- Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
- Hospice Patient Respite Care
Registered Medical Assistant
Heart Center Of The Rockies, UCH
- Diagnosed heart conditions through procedures such as catheterizations and echocardiography.
- Completed daily rounds with patients to check conditions and adjust treatment plans.
- Placed and managed central venous lines and other invasive procedures in ICU patients.
- Worked closely with special patient population as part of research into effects of cardiac disease & cardiac function.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
Education
Registered Medical Assistant -
Institute of Business & Medical Careers
Fort Collins, COPhlebotomist, RMA
IBMC College - Fort Collins
Fort Collins, COHigh School Diploma -
North Park High School
ColoradoSkills
- Medical Office Management
- Medical Terminology
- Immunization Administration
- HIPAA Compliance
- Laboratory Specimen Collection
- Phlebotomy Techniques
- Minor Surgical Assistance
- Insurance Verification
- Vital Sign Monitoring
- Diagnostic Testing Assistance
- Medical Records Management
- Wound Care Assistance
- Medical Billing
- Patient Care Coordination
- Emergency Response Preparedness
- Sterile technique
- Lab equipment calibration
- Specimens collection and processing
- EMR / EHR
- Direct Patient Care
- CPR
- Adaptable
- OB/GYN procedures
- Knowledge of EKG's
- Tube feedings and medications familiarity
- Dementia and Alzheimer's knowledge
- Case Management
- Chronic Disease Management
- Emergency procedures understanding
- Hospice Care
CNCC Rad Tech Advisory Board Chair
2024 President of the Rad Tech Advisory Board - Colorado Northern Community College
Additional Information
- 4-H leader working with our youth for the past 11 years
- 9 News Colorado Health Fair for the past 17 years
References:
Available upon request
Timeline
Clinical Manager
Steamboat Orthopaedics & Spine Institute
02.2021 - Current
Patient Access Director
Steamboat Orthopaedic & Spine Institute
Registered Medical Assistant
A Woman's Place OB/GYN
Insurance Coordinator
Rinn Chiropractic Center
Accounts Receivable Coordinator, RMA
Hospice Of Laramier County
Registered Medical Assistant
Heart Center Of The Rockies, UCH
Registered Medical Assistant -
Institute of Business & Medical Careers
Phlebotomist, RMA
IBMC College - Fort Collins
High School Diploma -
North Park High School
Similar Profiles
Mariela GonzalezMariela Gonzalez
Patient Ambassador/ Scheduler at Regenerative Orthopaedics and Spine InstitutePatient Ambassador/ Scheduler at Regenerative Orthopaedics and Spine Institute
Krystal LarsonKrystal Larson
Patient Access Specialist at Steamboat Orthopedic and SpinePatient Access Specialist at Steamboat Orthopedic and Spine
Elizabeth HernandezElizabeth Hernandez
Medical Receptionist at sports spine orthopaedicsMedical Receptionist at sports spine orthopaedics