Kendall Ray
Steamboat Springs,CO
Summary
A dynamic Clinical Manager with a proven track record at Steamboat Orthopaedics & Spine Institute, enhancing clinic operations and patient care. Skilled in medical terminology and adept at fostering strong relationships, I led initiatives that significantly improved efficiency and compliance on the clinical and administrative areas. I specialize in EMR/EHR systems and excels in adaptive communication, achieving notable staff retention and patient satisfaction.
Overview
15
15
years of professional experience
Work History
Clinical Manager
Steamboat Orthopaedics & Spine Institute / ASC
02.2021 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Implemented new policies and compliance requirements educating staff on changes.
- Managed daily operations of 5 clinic locations along with supporting approximately 600-800 patients per week.
- Managed relationships with external stakeholders, including insurance companies and network providers, to maintain strong partnerships and optimize clinic operations.
- Gathered, processed, and shipped lab specimens.
- Facilitated focus group sessions with our spine trial project patients
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and provid a positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Developed and adjusted work schedules for Patient Access and Clinical staff.
- Maintained up-to-date knowledge of industry trends and best practices to inform ongoing improvements in clinical management strategies.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage. This helps with lowering job turnover as well.
Patient Access Director
Steamboat Orthopaedic & Spine Institute
- Promoted a culture of continuous improvement, leading numerous process optimization initiatives that improved overall department efficiency.
- Oversaw patient financial counseling services, ensuring patients received timely information about their out-of-pocket expenses and available payment options or assistance programs.
- Created a metrics-driven approach for tracking departmental performance against established benchmarks, driving continuous improvement in key areas.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying opportunities for growth or skill development.
Registered Medical Assistant
A Woman's Place OB/GYN
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
Insurance Coordinator
Rinn Chiropractic Center
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
Accounts Receivable Coordinator, RMA
Hospice Of Laramier County
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
- Improved invoice accuracy by thoroughly reviewing billing data before issuing final statements.
- Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
- Hospice Patient Respite Care
Registered Medical Assistant
Heart Center Of The Rockies, UCH
- Diagnosed heart conditions through procedures such as catheterizations and echocardiography.
- Completed daily rounds with patients to check conditions and adjust treatment plans.
- Placed and managed central venous lines and other invasive procedures in ICU patients.
- Worked closely with special patient population as part of research into effects of cardiac disease & cardiac function.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
Education
Registered Medical Assistant -
Institute of Business & Medical Careers
Fort Collins, COPhlebotomist, RMA
IBMC College - Fort Collins
Fort Collins, COHigh School Diploma -
North Park High School
ColoradoSkills
- Medical Office Management
- Medical Terminology
- Immunization Administration
- HIPAA Compliance
- Laboratory Specimen Collection
- Phlebotomy Techniques
- Minor Surgical Assistance
- Insurance Verification
- Vital Sign Monitoring
- Diagnostic Testing Assistance
- Medical Records Management
- Wound Care Assistance
- Medical Billing
- Patient Care Coordination
- Emergency Response Preparedness
- Sterile technique
- Lab equipment calibration
- Specimens collection and processing
- EMR / EHR
- Direct Patient Care
- CPR
- Adaptable
- OB/GYN procedures
- Knowledge of EKG's
- Tube feedings and medications familiarity
- Dementia and Alzheimer's knowledge
- Case Management
- Chronic Disease Management
- Emergency procedures understanding
- Hospice Care
CNCC Rad Tech Advisory Board Chair
2024 President of the Rad Tech Advisory Board - Colorado Northern Community College
Additional Information
- 4-H leader working with our youth for the past 11 years
- 9 News Colorado Health Fair for the past 17 years
AAOE- Member
The American Alliance of Orthopaedic Executive memebersip
Provides advocacy, networking, continued education and resources for the profession of orthopedic healthcare.
References:
Available upon request
Timeline
Clinical Manager
Steamboat Orthopaedics & Spine Institute / ASC
02.2021 - Current
Registered Medical Assistant -
Institute of Business & Medical Careers
Phlebotomist, RMA
IBMC College - Fort Collins
High School Diploma -
North Park High School
Patient Access Director
Steamboat Orthopaedic & Spine Institute
Registered Medical Assistant
A Woman's Place OB/GYN
Insurance Coordinator
Rinn Chiropractic Center
Accounts Receivable Coordinator, RMA
Hospice Of Laramier County
Registered Medical Assistant
Heart Center Of The Rockies, UCH
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