Kendall Ray
Ashley,MI
Summary
Accomplished Director of Clinical & Patient Services, adept in clinical and office management, fostering staff improvement, ensured compliance and enhanced patient care coordination across multiple clinics. Leveraged strategic planning and interpersonal skills to boost clinic operations and patient satisfaction, achieving significant advancements in healthcare delivery and staff performance.
Overview
15
15
years of professional experience
Work History
Director of Clinical Services
Steamboat Orthopaedics & Spine Institute Co
Steamboat Springs, CO
02.2021 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Implemented new policies and compliance requirements educating staff on changes.
- Managed daily operations of 5 clinic locations along with supporting approximately 600-800 patients per week.
- Managed relationships with external stakeholders, including insurance companies and network providers, to maintain strong partnerships and optimize clinic operations.
- Gathered, processed, and shipped lab specimens.
- Facilitated focus group sessions with our spine trial project patients
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and provid a positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Developed and adjusted work schedules for Patient Access and Clinical staff.
- Maintained up-to-date knowledge of industry trends and best practices to inform ongoing improvements in clinical management strategies.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage. This helps with lowering job turnover as well.
- Assessed staffing needs within the facility and recruited qualified personnel when necessary.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Monitored quality assurance initiatives in order to improve patient outcomes.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Developed strategies for improving communication between departments within the facility.
- Established performance objectives and evaluated staff performance regularly.
- Represented the organization at various professional meetings or conferences related to healthcare industry topics.
- Participated in committees related to healthcare regulations, accreditation processes, and quality improvement initiatives.
Patient Access Director
Steamboat Orthopaedic & Spine Institute
- Promoted a culture of continuous improvement, leading numerous process optimization initiatives that improved overall department efficiency.
- Oversaw patient financial counseling services, ensuring patients received timely information about their out-of-pocket expenses and available payment options or assistance programs.
- Created a metrics-driven approach for tracking departmental performance against established benchmarks, driving continuous improvement in key areas.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying opportunities for growth or skill development.
Nursing Staff Member
A Woman's Place OB/GYN
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
RMA/Cardiology Technician
Heart Center Of The Rockies, UCH
Fort Collins, Colorado
- Diagnosed heart conditions through procedures such as catheterizations and echocardiography.
- Completed daily rounds with patients to check conditions and adjust treatment plans.
- Placed and managed central venous lines and other invasive procedures in ICU patients.
- Worked closely with physicians.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Educated patients on lifestyle changes that will improve their cardiovascular health.
- Provided technical advice to other healthcare professionals regarding cardiology-related matters.
Insurance Coordinator/ Front Office
Rinn Chiropractic Center
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
Accounts Receivable Coordinator, RMA
Hospice Of Laramier County
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
- Improved invoice accuracy by thoroughly reviewing billing data before issuing final statements.
- Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
- Hospice Patient Respite Care
Education
Bachelor of Science - Health Administration
Associate Degree In Nursing -
Phlebotomist, RMA
High School Diploma -
Skills
- Medical Office Management
- OR and Clinic Scheduling
- Staffing Improvement
- Credentialing
- Facility Compliance
- Strategic planning
- Medical Terminology
- Community concierge/outreach
- Immunization Administration
- HIPAA Compliance
- Laboratory Specimen Collection/Phlebotomy Techniques
- Minor Surgical Assistance
- Insurance Verification & Reimbursements
- Diagnostic Testing Assistance
- Medical Records Management
- Wound Care Assistance
- Medical Billing
- Patient Care Coordination
- Emergency Response Preparedness
- Sterile technique / Autoclave
- Medical Facility Coordination
- Quality improvement
- Lab equipment calibration
- Specimens collection and processing
- EMR / EHR
- Staff development
- Direct Patient Care
- Dementia and Alzheimer's knowledge
- Case Management
- Chronic Disease Management
- Emergency procedures understanding
- Hospice Care
- Developing training programs
References:
Available upon request
Additional Information
- 4-H leader working with our youth for the past 11 years
- 9 News Colorado Health Fair for the past 17 years
CNCC Rad Tech Advisory Board Chair
2024-2025 President of the Rad Tech Advisory Board - Colorado Northern Community College
Timeline
Director of Clinical Services - Steamboat Orthopaedics & Spine Institute Co
02.2021 - Current
Patient Access Director - Steamboat Orthopaedic & Spine Institute
Nursing Staff Member - A Woman's Place OB/GYN
RMA/Cardiology Technician - Heart Center Of The Rockies, UCH
Insurance Coordinator/ Front Office - Rinn Chiropractic Center
Accounts Receivable Coordinator, RMA - Hospice Of Laramier County
Colorado Technical University - Bachelor of Science, Health Administration
Institute of Business & Medical Careers - Associate Degree In Nursing,
IBMC College - Fort Collins - , Phlebotomist, RMA
North Park High School - High School Diploma,
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