Kendall Richmond
Hinton,West Virginia
Summary
Dynamic Grocery Department Leader at Kroger with a proven track record in optimizing product merchandising and enhancing customer satisfaction. Skilled in inventory management and employee training, I successfully streamlined processes, resulting in significant cost reductions and improved sales performance. Committed to teamwork and compliance with food safety standards.
Experienced with team leadership, focusing on creating cohesive and productive work environment. Utilizes strong organizational skills to maintain efficient inventory management and store layout. Track record of enhancing customer satisfaction through proactive problem-solving and excellent service.
Overview
13
13
years of professional experience
Work History
Grocery Department Leader
Kroger
04.2024 - Current
- Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
- Evaluated financial data to identify opportunities for cost reduction and revenue growth within the grocery department.
- Improved customer satisfaction by implementing efficient product merchandising strategies.
- Streamlined department processes to enhance productivity and reduce labor costs.
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Conducted regular performance evaluations, identifying areas for improvement among staff members and implementing targeted coaching initiatives accordingly.
- Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
- Maximized sales performance with effective inventory management and stock rotation practices.
Produce Leader
Kroger
05.2017 - 04.2024
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.
- Developed eye-catching displays and promotions to increase sales and drive customer interest in new products.
- Assisted customers with produce questions.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
- Adapted department operations during seasonal fluctuations in supply, ensuring continued availability of diverse product selections throughout the year.
- Coached and mentored new team members.
Clerk
Kroger
03.2012 - 05.2017
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Customer Service office
- Cashier
Education
Summers County High School
Hinton, WV05-2013
Skills
- Pricing and shelf labeling
- Store layout
- Shelf stocking
- Merchandising strategies
- Employee scheduling
- Complaint handling
- Training and mentoring
- Workflow planning
- Product merchandising
- Product display oversight
- Teamwork
- Inventory merchandising
Timeline
Grocery Department Leader
Kroger
04.2024 - Current
Produce Leader
Kroger
05.2017 - 04.2024
Clerk
Kroger
03.2012 - 05.2017
Summers County High School
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