Kendall Riebe
Student
Tempe,AZ
Summary
- As a crew member and a reflection of the business, I make sure I have good customer service that will leave them satisfied with their visit. I also like to keep the work environment positive and always willing to take on added responsibilities to meet team goals. I can manage multiple priorities while staying organized. I like to work in a clean space and always have things prepared for when they are needed. That being said, I will restock inventory and make sure things are stocked for the following shift, I never will clock out leaving my responsibility on someone else.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Crew Member
Smoothie King
Yorkville, IL
12.2020 - 06.2022
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Offered upgrade items and showcased daily specials to promote restaurant products.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Addressed guest needs, questions or concerns to create optimum experience onboard.
- Stocked shelves to organize aisles in assigned department.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health and safety standards and procedures.
- Trained new team members on procedures, customer service and sales techniques.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Operated cash register to ring up final bill and process various forms of payment.
- Became familiar with products to answer questions and make suggestions.
Education
High School Diploma -
Yorkville High School
Yorkville, Il 08.2018 - 05.2022
Bachelors - Psychology
Arizona State University
Tempe, AZ 08.2022 - Current
Skills
Cash Handling
Sales expertise
Ordering procedures
Menu memorization
Point of sale operation
Beverage preparation
Hospitality service expertise
Stocking and replenishing
Verbal and written communication
Customer engagement
Interactive communication skills
Telephone etiquette
Performance improvement
POS system use
Product promotion
Recipes and menu planning
Cash register operation
Cleaning and organization
Inventory organization
Food arrangement
Food portioning
Kitchen maintenance
Timeline
Bachelors - Psychology
Arizona State University
08.2022 - Current
Crew Member
Smoothie King
12.2020 - 06.2022
High School Diploma -
Yorkville High School
08.2018 - 05.2022