Summary
Overview
Work History
Education
Skills
Focus And Qualifications
Accomplishments
Certification
Work Availability
Timeline
BusinessAnalyst
Kendall Sevegney

Kendall Sevegney

Utica,MI

Summary

Experienced customer service professional with a focus on customer satisfaction and problem solving.

Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.

A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.

Diligent [Desired Position] with proven background in coordinating and managing service operations. Successfully streamlined workflows resulting in increased efficiency and enhanced customer satisfaction. Demonstrated ability in team collaboration and problem-solving.

Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.

Resourceful and personable [Job Title] with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Service Coordinator

Meijer
03.2024 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.

Relationship banker

Comerica Bank
06.2022 - 02.2024
  • Open new accounts and manage client accounts.
  • Follow up with any inquiries.
  • Help with any questions and follow up with complaints.
  • Offer our products that would best suit our customers.
  • Answer calls and make outbound calls.
  • Follow up on voice surveys.

Customer Service Representative

McMasters Koss Company
11.2021 - 06.2022
  • Assist customers with order and billing inquiries.
  • Schedule shipments.
  • Manage customer accounts.
  • Respond to emails and handle inbound and outbound calls.
  • Work with carriers for shipments.
  • Invoicing and Filing.
  • Inventory Check.
  • Perform data entry for shipments, customer information and orders.

Customer Service Representative

WAM Logistics
03.2020 - 11.2021
  • Schedule shipments.
  • Provide daily updates to customers on their shipments.
  • Communicate with customer through email or telephone regarding their shipments, billing, and order inquiries.
  • Reach out to carriers for ETAs for delivery/pickup, rebills, billing, etc.
  • File claims, quote shipment costs, accept payments.
  • Manage customer accounts.
  • Assist with technical support issues.
  • Perform data entry for shipments, orders, and customer information.
  • Handle emails, inbound calls, and outbound calls.
  • Keep records of customer complaints.

Customer Service Representative

Advanced Customer Service LLC
08.2019 - 03.2020
  • Answer inbound calls.
  • Offer additional products and services to customers.
  • Schedule service calls.
  • Billing.
  • Assist with outbound calling efforts on different projects.
  • Train new employees.

Pest Control Technician

Greenix Pest Control
03.2019 - 08.2019
  • Provide pest control services.
  • Answer customer inquiries about services offered/provided.
  • Pest control certified.
  • Spraying/laying down pesticides.

Foaming Technician

Foaming Tech USA Insulation
08.2018 - 03.2019
  • Daily interactions face to face with clients.
  • Foam insulation of attics.
  • Perform insulation technician testing.
  • Perform equipment, vehicle and heating and cooling equipment maintenance and servicing.
  • Manage upgrade and inspection issues.
  • Resolve hardware issues.

Education

High School Diploma -

Pasco High School
Dade City
06-2010

Skills

  • Strong verbal communication
  • Proficient in decision making
  • Team motivation skills
  • Strong organizational skills
  • Strong focus on accuracy
  • Proficient in scheduling
  • Prioritization skills
  • Achievement-oriented
  • Positive attitude
  • Reliability and trustworthiness
  • Commitment to responsibility
  • Customer satisfaction specialist
  • Strong sense of honor and integrity
  • Proficient use of Microsoft Word
  • Proficient use of Excel

Focus And Qualifications

Experienced customer service professional with a focus on customer satisfaction and problem solving.

Accomplishments

Foam Installation Technician Certification

Pest Control License

Certification

Foam Installation Technician

Pest Control Technician

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Service Coordinator

Meijer
03.2024 - Current

Relationship banker

Comerica Bank
06.2022 - 02.2024

Customer Service Representative

McMasters Koss Company
11.2021 - 06.2022

Customer Service Representative

WAM Logistics
03.2020 - 11.2021

Customer Service Representative

Advanced Customer Service LLC
08.2019 - 03.2020

Pest Control Technician

Greenix Pest Control
03.2019 - 08.2019

Foaming Technician

Foaming Tech USA Insulation
08.2018 - 03.2019

High School Diploma -

Pasco High School