Summary
Overview
Work History
Skills
Timeline
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Kendall Shaw

New Port Richey

Summary

I am 24 years old. I have been working in the restaurant industry since 15 years old. I am a reliable, dedicated and take pride in my work. I have grown tremendously in the service industry. I will be a positive addition to anyone's team.

Overview

8
8
years of professional experience

Work History

Stand Supervisor

White Duck Espresso
03.2022 - 09.2024
  • Facilitated successful special events at the stand location by coordinating logistics such as staffing needs, additional equipment rentals, and targeted promotions.
  • Evaluated employee performance regularly, providing constructive feedback aimed at personal growth and development within the company.
  • Trained new employees in company policies, food safety regulations, and customer service best practices. Along with the companies values and principals.
  • Attending meetings on how to improve the stand and/or employees.
  • Resolved conflicts among team members effectively, promoting a harmonious work atmosphere conducive to productivity.
  • Responsible for inventory and assuring that the stand is stocked appropriately.
  • Multitasking and working with the team to keep the speed with accuracy and consistency.
  • Ability to withhold high amounts of pressure while staying level headed.
  • Serving the customers with a goal of one minute at the window. Average cars served in a day is four hundred.
  • Keeping everyone accountable to their tasks as well as myself.
  • Memorizing the secret menu, along with the ingredients and process of creating menu items.

Server

Morgan Mae's Tiki Bar and Grill
05.2022 - 03.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Carside To-go Specialist

Carabbas
03.2020 - 12.2021
  • Prepared and packaged food orders with attention to detail and in a timely manner.
  • Ensured customer satisfaction by double-checking order accuracy before handoff.
  • Maintained cleanliness of work area to adhere to health and safety standards.
  • Coordinated with kitchen staff to ensure efficient order preparation.
  • Know the history of Carabbas, the process of making the meals and be proud of their values.


Shift Leader

Jersey Mike's Subs
09.2018 - 01.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prep food to assure the quality and readiness for the business.
  • Guiding employees through the process of building any item on the menu.

Restaurant Hostess

Joey's New York Pizza & Italian Restaurant
02.2017 - 08.2018
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Navigating customers through the menu, upselling to increase payout.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Completing take out orders with accuracy and customer satisfaction.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.

Skills

  • Strong work ethic
  • Exceptional customer service
  • Memory retention
  • Team collaboration
  • Time management
  • Dependable and responsible
  • Excellent communication
  • Attention to detail

Timeline

Server

Morgan Mae's Tiki Bar and Grill
05.2022 - 03.2023

Stand Supervisor

White Duck Espresso
03.2022 - 09.2024

Carside To-go Specialist

Carabbas
03.2020 - 12.2021

Shift Leader

Jersey Mike's Subs
09.2018 - 01.2020

Restaurant Hostess

Joey's New York Pizza & Italian Restaurant
02.2017 - 08.2018

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Kendall Shaw