KENDALL SHOWERS
Atlanta,GA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Business-minded professional tackling any job task with gusto and precision. Delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
10
10
years of professional experience
Work History
Member Services Manager/Retention Account Manager
Oklahoma City Thunder
Oklahoma City, OK
10.2020 - Current
- Serves as single point of contact for over 270+ season ticket member accounts overseeing over 2 million dollars in revenue including answering questions, handling renewals, and annual sales goals
- Maintained accurate records of customer interactions, inquiries, and complaints.
- Monitored progress by establishing plans, budgets and measuring results.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Analyzed customer feedback data to identify areas needing improvement in terms of products or services offered.
- Managed account payments and collection of those payments in a timely manner while working in conjunction with ticket operations and accounting
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Engaged and connected with clients by delivering excellent customer service, resulting in brand loyalty and top sales on team during several reporting periods.
Ticket Sales Associate
Jacksonville Jumbo Shrimp
Jacksonville, FL
01.2020 - 10.2020
- Manages contracts for individual clients, personal groups, corporate clients and corporate groups for game days.
- Prioritize monthly sales goals and business standards.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Communicate directly with Director of Sales and Ticket Operations to maximize attendance
- Assist with gameday operations and stadium operations for events
- Helped develop new ideas, events and methods of revenue generation during a COVID environment without a set season.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Created reports on daily ticket sales activity.
- Researched event information including pricing structures, discounts.
- Secured customer tickets using computer-based software ticketing system.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Responded to inquiries from customers via phone, email, and in person.
- Assisted customers at box office or will call areas by responding to wide range of questions, inquiries and issues.
Associate Manager II
Hertz, Inc.
Jacksonville, FL
04.2018 - 05.2019
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Recruited and trained new employees to meet job requirements.
- Created business itineraries, purchase orders, maintenance requests, and employee development plans to help maximize the branch efficiency
- Set up time schedules, employee performance plans, and better communication channels.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Oversaw daily operations, maintenance and administration of various properties.
- Prioritized and delegated tasks for efficient completion within team environment.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Product Zone Specialist
Apple, Inc.
Miami, FL
10.2017 - 02.2018
- Managed online orders through company's e-commerce platform.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Participated in weekly team meetings to discuss strategies for increasing sales.
- Performed daily inventory checks and restocked shelves as needed.
- Supported store operations by unloading shipments, stocking shelves, and organizing backroom storage area.
- Greeted customers to determine wants or needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Planned and completed group projects, working smoothly with others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Athletics Department Office Administrator
Florida International University
Miami
09.2013 - 08.2016
- Directly communicated between the athletic directors to efficiently complete tasks in a timely manner
- Assisted in curating meetings between the athletic department and the athletic director
- Included scheduling for new hires on various coaching staffs
- Logged data and information regarding student-athlete improvement over the course of the semester including personal concerns and professor comments concerning academic performance
- Managed email requests between athletic director and coaching staff of multiple sport
- Controlled creation of flyers and other visual aids to further assist the appeal of the department to various sources
- Led and organized as part of team athletic events outside of regular work hours
- Reported directly to athletic director and assistant athletic director concerning bigger meetings or questions regarding university or NCAA policies
- Collaborated with fellow employees in ways to improve efficiency of department and communication between coaches and student athletes.
Education
Master of Science - Sports Management
Jacksonville University
Jacksonville, FL01.2021
Bachelor of Arts - International Relations
Florida International University
Miami, FL01.2016
Skills
- Sales Strategy Development
- Innovation and Creativity
- Strong Leadership
- Team Management
- Customer Service Expertise
- Marketing Knowledge
- Staff Training and Development
- Report Generation
- Microsoft Office Expertise
- Data Management
- Revenue Generation
- Business Forecasting
- Sales Tracking
- Inventory Management
- Customer Retention
- Department Oversight
- Employee Development
- Business Development
- Revenue Growth
Affiliations
- International Student Association
- Kappa Alpha Psi Fraternity, Incorporated Member
- Apple Retail Certified Support Professional (ACSP)
- Overtown Youth Center Sports Lead Volunteer
- Florida International Univeristy Sporting Events Operations Volunteer
- 2017 Major League Baseball Allstar Game Volunteer
Timeline
Member Services Manager/Retention Account Manager
Oklahoma City Thunder
10.2020 - Current
Ticket Sales Associate
Jacksonville Jumbo Shrimp
01.2020 - 10.2020
Associate Manager II
Hertz, Inc.
04.2018 - 05.2019
Product Zone Specialist
Apple, Inc.
10.2017 - 02.2018
Athletics Department Office Administrator
Florida International University
09.2013 - 08.2016
Master of Science - Sports Management
Jacksonville University
Bachelor of Arts - International Relations
Florida International University
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