Kendall Silva
Bridgeton,NJ
Summary
Driven Assistant Store Manager with a proven track record at Claire's Boutique, enhancing customer satisfaction through expert team leadership and exceptional customer service. Skilled in problem-solving and adaptability, successfully recruited and trained high-performing teams, significantly reducing financial discrepancies. Demonstrates strong oral communication and critical thinking, committed to driving results and exceeding goals.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Claire's Boutique
04.2022 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Customer Service Representative
Best Buy
10.2019 - 02.2020
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
No Degree -
Our Lady of Mercy Academy
1001 Main Rd, Newfield, NJ 08344High School Diploma -
Cumberland Regional High School
Bridgeton, NJ06.2019
Skills
Oral and Written Communication
Bi-lingual
Leadership
Skill Management
Customer Service
Active Listening
Adaptability
Teamwork
Attention to Detail
Computer Literacy
Problem Solver
Marketing
Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Claire's Boutique
04.2022 - Current
Customer Service Representative
Best Buy
10.2019 - 02.2020
No Degree -
Our Lady of Mercy Academy
High School Diploma -
Cumberland Regional High School
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