Kendall Stewart
Glenns Ferry,ID
Summary
At RTI, I leveraged my expertise in front-end and WordPress development to enhance website usability and performance, significantly boosting online presence. My customer service excellence ensured high satisfaction and retention rates. Skilled in both technical troubleshooting and effective communication, I excel in environments requiring both hard and soft skills.
Overview
10
10
years of professional experience
Work History
Marketing/Website Developer
RTI
05.2020 - Current
- Enhanced user experience by applying responsive design principles and optimizing website performance.
- Developed custom WordPress themes from scratch to tailor website functionality according to companies requirements.
- Boosted company's online presence by developing comprehensive digital marketing strategy.
- Developed custom Wordpress themes from scratch for seamless integration with client branding requirements.
Customer Service Executive
RTI
05.2015 - 05.2020
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Education
Associate of Science - Biology
Western Oregon University
Monmouth, ORHigh School Diploma -
Glenns Ferry High School
Glenns Ferry05-2012
Skills
- Front-end development
- Troubleshooting
- WordPress development
- Website optimization
- Marketing
- Customer service and satisfaction
Timeline
Marketing/Website Developer
RTI
05.2020 - Current
Customer Service Executive
RTI
05.2015 - 05.2020
Associate of Science - Biology
Western Oregon University
High School Diploma -
Glenns Ferry High School
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