Summary
Overview
Work History
Education
Skills
Timeline
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Kendall Ward

Los Angeles,CA

Summary

Innovative technology professional with exceptional communication and project management skills. Adept in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Paired with the ability to handle multiple tasks effectively and efficiently in fast-paced environments to support team objectives.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Associate Product Manager

Advertise Purple
02.2023 - Current
  • Developed product documentation to communicate features and products to internal and external users.
  • Assisted in the development of comprehensive product roadmaps, outlining key milestones and deliverables.
  • Analyzed user behavior data to identify patterns that informed future feature developments or enhancements.
  • Coordinated beta testing initiatives to gather valuable user feedback before release of product features.
  • Collaborated extensively with cross-functional teams to drive seamless integration efforts for end-to-end system optimization. Increasing user satisfaction by 24%

Technical Support Manager

Advertise Purple
04.2022 - 02.2023
  • Managed escalation procedures to ensure high-priority issues were addressed promptly and effectively.
  • Supported new product launches through seamless integration of new technologies into existing support frameworks.
  • Provided ongoing support to internal teams regarding product functionality, features, and best practices. Reducing product-related issues by 30%
  • Resolved complex technical issues by collaborating closely with engineering teams to develop innovative solutions.

Business Expert

Apple Inc.
05.2018 - 03.2022
  • Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing.
  • Achieved 100% of monthly quota and often exceeded quota while growing sales by 18% in 12 months.
  • Identified marketing needs and developing strategies to increase brand awareness and customer acquisition

Education

Bachelor of Science - Political Science And Government

Arizona State University
Tempe, AZ
08.2016 - 12.2019

Skills

Market Research Analysis

Product Lifecycle Management

Cross-Functional Collaboration

CRM & SQL Expertise

Product Roadmapping

Strong Interpersonal Skills

Timeline

Associate Product Manager

Advertise Purple
02.2023 - Current

Technical Support Manager

Advertise Purple
04.2022 - 02.2023

Business Expert

Apple Inc.
05.2018 - 03.2022

Bachelor of Science - Political Science And Government

Arizona State University
08.2016 - 12.2019

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Kendall Ward