Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Kendall Warner

Kendall Warner

Bloomington,IL

Summary

Dynamic financial leader with expertise in strategic vision, vendor management, and data storytelling. Proven track record in optimizing budgets and mentoring teams to achieve operational excellence.

Overview

13
13
years of professional experience

Work History

Chief Financial Officer (Volunteer)

Randolph Township Fire Dept
Heyworth, Illinois
03.2023 - Current
  • Managed budgeting processes and ensured alignment with organizational goals.
  • Oversaw financial reporting to stakeholders and maintained compliance with regulations.
  • Directed cash flow management to optimize liquidity and operational efficiency.
  • Mentored finance team members, fostering professional growth and collaboration skills.
  • Managed relationships with external auditors, bankers and investors to ensure compliance with all regulations.

Vendor Engagement Manager

State Farm Insurance
07.2022 - Current
  • Strong track record as a lead and primary point of contact for budgeting, staffing, and strategic planning.
  • Re-structured BPO financial and staffing processes to position our business area to make proactive decisions, resulting in consistent service levels above target while generating significant savings.
  • Demonstrated expertise in influencing and coaching business partners to work in partnership to evolve strategic and repeatable processes, crucial to our progression.
  • Consistent in taking initiative to make quick and strategic decisions, considering team dynamics and business partner relationships, while ensuring successful outcomes.
  • Demonstrated significant initiative to collaborate and learn across functional business areas, including Life, PLCC, and Underwriting.
  • Successfully navigated crucial conversations to improve external & internal business partner relationships to progress forward ECC's position in managing Vendor Engagements.

Contact Center Supervisor

State Farm Insurance
06.2019 - 07.2022
  • Demonstrated a high level of leadership in developing low and high performing teams to meet and often exceed performance results.
  • Known for going above and beyond in driving contact center wide DSS growth initiatives which fostered an increased DSS offer rate by 30%.
  • A strong partner in working with EBS to improve processes for associates to help create clarity and efficiencies.

Contact Center Representative

State Farm Insurance
11.2016 - 06.2019
  • Recognized as a peer leader who influenced, challenged and developed others in the contact center representative role.
  • Used as a role model for Remarkable Customer Service.

Shift Manager

McDonald's Restaurant
07.2012 - 11.2016
  • Re-Designed Inventory Management Process that led to $300,000 a year in savings for our restaurant.
  • Awarded manager of the year for exceptional performance.

Education

Masters in Business Administration (MBA) - Data Analytics

Louisiana State University
05-2026

Bachelors of Finance - Insurance & Risk Management

Illinois State University
12.2016

Skills

  • Strategic vision and decision-making
  • Cost-effective staffing strategies
  • Crucial conversations
  • Data storytelling
  • Written and verbal communication
  • Vendor management
  • Expense management
  • High-performing team development
  • Collaboration skills
  • Inclusive mindset
  • Business partnership and relationship building

Timeline

Chief Financial Officer (Volunteer)

Randolph Township Fire Dept
03.2023 - Current

Vendor Engagement Manager

State Farm Insurance
07.2022 - Current

Contact Center Supervisor

State Farm Insurance
06.2019 - 07.2022

Contact Center Representative

State Farm Insurance
11.2016 - 06.2019

Shift Manager

McDonald's Restaurant
07.2012 - 11.2016

Masters in Business Administration (MBA) - Data Analytics

Louisiana State University

Bachelors of Finance - Insurance & Risk Management

Illinois State University

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