Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Kendall Wellman

Chippewa Lake

Summary

A highly motivated and results-driven professional with 10 years of work experience in multiple industries based around customer service. Skilled in communication and planning, with a proven track record of successfully delivering the desired results of each company. Strong team player, capable of collaborating with cross-functional teams to achieve organizational and production goals. Adept at problem-solving and adapting to dynamic environments to drive continuous improvement. Passionate about leveraging my skill set to contribute to the success of the company and further professional growth.

Overview

7
7
years of professional experience

Work History

Cardio Cleaner

Planet Fitness
01.2022 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.

Assistant Seasonal Manager

Tip Top Ice Cream Shop
05.2018 - Current
  • Conducted regular inventory audits identifying discrepancies; collaborated with management team implementing solutions preventing future inaccuracies.
  • Resolved issues between employees quickly before escalating them further up management chain; maintained a positive work environment conducive to productivity and teamwork.
  • Implemented safety protocols to minimize workplace accidents and ensure employee wellbeing.
  • Collaborated with store manager to develop promotional strategies that boosted sales during the holiday season.
  • Managed cash handling procedures, reducing errors while maintaining accurate daily reports of transactions.
  • Increased customer satisfaction by addressing concerns promptly and professionally.
  • Maintained a clean, organized store environment to enhance customer experience and facilitate efficient operations.
  • Trained new employees on company policies, procedures, products, ensuring consistency in service delivery across the team.

Real Estate Agent

New Horizons Realty
01.2023 - 03.2024
  • Managed contracts, negotiations, and all aspects of sales to exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Advertised client properties through websites, social media, and real estate guides.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.

Customer Service Cashier

Meijer
07.2020 - 01.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.

Education

Associate of Science - Digital Media

Ferris State University
Big Rapids, MI
12-2020

Skills

  • Time management
  • Team collaboration
  • Attention to detail
  • Health and safety compliance
  • Professional appearance
  • Quality assurance
  • Complex Problem-solving
  • Confidentiality awareness
  • Crew management
  • Multitasking and organization
  • Verbal and written communication
  • Record keeping

Interests

  • Reading
  • Strategy Games
  • Designing and Printing 3D Models
  • Music
  • Martial Arts (HEMA)
  • Experimenting with different creative mediums, like writing, art, and digital asset creation, to expand skills and techniques
  • Crafting and DIY Projects
  • D&D

Timeline

Real Estate Agent

New Horizons Realty
01.2023 - 03.2024

Cardio Cleaner

Planet Fitness
01.2022 - Current

Customer Service Cashier

Meijer
07.2020 - 01.2022

Assistant Seasonal Manager

Tip Top Ice Cream Shop
05.2018 - Current

Associate of Science - Digital Media

Ferris State University

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Kendall Wellman