Kendall Williams
St. Louis
Summary
Professional banker skilled in member relationship management, financial advising, and loan processing. Proven track record in delivering member-focused solutions and meeting business objectives. Known for strong teamwork, adaptability, and communication skills. Adept at leveraging financial tools and resources to drive results and ensure member satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Personal Banker
CommunityAmerica Credit Union
09.2022 - Current
- Utilized strong interpersonal communication skills during member interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted members with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with credit union policies and regulations while executing various financial transactions for members.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to members.
- Improved member satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for members.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening member relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of member satisfaction ratings throughout tenure as Personal Banker.
- Boosted sales of banking products through effective cross-selling and up-selling techniques.
- Processed member requests for statements, ordering additional checks, and updating member personal information in database.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Worked closely with management to strategize sales techniques to increase branch production and member service.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Achieved recognition for outstanding member service, setting benchmark for colleagues.
- Trained new personal bankers, elevating team performance and service quality.
Talent Acquisition Specialist
HES Facilities
09.2018 - 09.2022
- Identify unique ways to recruit
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Perform introductory interviewing to determine candidate viability
- Create and manage a cross organizational resource requisition process
- Transfer viable candidates to functional leader for in-depth interviews
- Responsible for screening, recruiting, telephone interviewing, qualifying and selecting applicants for positions
- Excellent Interpersonal skills and the ability to work with sensitive and confidential information
- Streamlined onboarding processes for new hires, ensuring a smooth transition into the organization while minimizing time to productivity.
- Increased retention rates through thorough pre-screening of candidates and regular follow-up on new hires'' satisfaction levels.
FT ASSISTANT MANAGER
FOOTLOCKER
01.2014 - 09.2018
- Led morning and evening shifts while handling cash and daily paperwork.
- Greet customers with a friendly welcome and help them with shoe and apparel purchases.
- Work to meet daily sales goals.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Server
Ruth's Chris Steak House
08.2009 - 01.2014
- Maintained a cheerful and professional appearance while displaying great hospitality throughout dining experience
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Elementary Education
Chicago State University
Chicago, ILHigh School Diploma -
Hyde Park Academy
Chicago, IL06-2010
Bachelor's degree - undefined
Skills
- Leadership (5 years)
- Member/Customer service (11 years)
- Loan Processor (2 years)
- Assistant Manager experience (4 years)
- Administration and business operations (5 years)
- Talent acquisition (4 years)
- Vehicle maintenance (4 years)
- Relationship building
- Branch operations
- Social media management
- Sales
Certification
- Automotive Service Excellence Present
- ServSafe Food Handler
- Automotive Service Excellence
- Firearms License
- Driver's License
- Food Handler Certification
Training
- Automotive Maintenance — Highly Proficient December2020
- Knowledge of vehicles, vehicle maintenance, and repairs
- Full results: Highly Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Skills & Abilities
- Always punctual
- Extremely industrious
- Enjoys fast paced and challenging tasks
- Works well with others
- Great leadership skills
- Creative and innovative
Timeline
Personal Banker
CommunityAmerica Credit Union
09.2022 - Current
Talent Acquisition Specialist
HES Facilities
09.2018 - 09.2022
FT ASSISTANT MANAGER
FOOTLOCKER
01.2014 - 09.2018
Server
Ruth's Chris Steak House
08.2009 - 01.2014
Bachelor's degree - undefined
- Automotive Service Excellence Present
- ServSafe Food Handler
- Automotive Service Excellence
- Firearms License
- Driver's License
- Food Handler Certification
Elementary Education
Chicago State University
High School Diploma -
Hyde Park Academy
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