Kendall Williams
San Marcos,CA
Summary
High-performing Operations Manager with over 3 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Manager
Bekins Moving And Storage
El Cajon, California
12.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Performed cost analysis for various projects to determine budget requirements.
- Developed key performance indicators to measure effectiveness of operational processes.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Measured and reviewed performance via KPIs and metrics.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Managed scheduling, training and inventory control.
Operations Manager
Mayflower Transit
Temecula, CA
06.2022 - 12.2023
- Developed and implemented operational procedures to ensure quality standards are met
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Guided employees
- Enforced federal, state, local and company rules for safety and operations.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Responded to information requests from superiors, providing specific documentation.
- Collaborated with team leaders on quality audits.
- Planned delivery routing, team workflows and promotional initiatives.
- Supported accident investigations and prepared related paperwork.
- Monitored resource use to achieve set goals within budget constraints.
- Contributed to proposal and contract development, negotiations and meetings.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
- Crafted operations best practices using audits and project management team feedback.
- Generated performance and labor strategies to compete in new and existing markets.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Office Administrator
Ruff and Ready Moving and Storage
Temecula, CA
08.2021 - 12.2023
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Assisted with budget preparation by providing data entry support into financial tracking system.
- Maintained customer confidence and protected operations by keeping information confidential.
- Processed invoices on a timely basis according to established procedures.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Scheduled appointments for senior management team members using Outlook calendar system.
- Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Ordered office furniture when necessary following approval from management team.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Organized monthly staff meetings ensuring agendas were distributed in advance.
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
- Created PowerPoint presentations for internal use or external clients when required.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed financial documents, contracts, expense reports and invoices.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Filtered emails based on importance and escalated issues to leadership.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Automated office operations by managing client correspondence and data communications.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Coordinated onsite training events with outside vendors and online webinars.
- Recorded board of directors proceedings by preparing agendas and minutes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality and conformance.
- Produced thorough, accurate and timely reports of project activities.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Developed content and promotional materials for various campaigns.
- Created and executed social media strategies to increase customer engagement.
- Compiled data on customer demographics, preferences, needs, and buying habits.
- Assisted in the development of pricing strategies to maximize profits.
- Conducted customer surveys to gather feedback about products and services.
- Participated in brainstorming sessions with marketing team members to develop ideas for campaigns.
Education
High School Diploma -
Pasquotank County High School
Elizabeth City, NC06.2012
Skills
- Labor Relations
- Program Administration
- Performance Reporting
- Maintenance Planning
- P&L Management
- Incidents Management
- Contract Management
- Workflow Optimization
- Inventory Management
- Process Improvement
- Data Analysis
- Health and Safety Compliance
- Document Control
- Business Development
- Organizational Management
- Operations Management
- Onboarding and Orientation
- Strategic Planning
- Goal Setting
- Procedure Development
- Decision-Making
- Assignment Delegation
- Conflict Mediation
- Communication Improvements
- Purchasing and Procurement
- Revenue Generation
- Workforce Management
- Risk Management
- Performance Management
- Supply Chain Management
- Cross-Functional Communications
- Quality Assurance Controls
- Data Entry
- Database Management
- Driver Communication
- Dispatch Coordination
- Updating Logs
- Schedule Coordination
- Improving Operations
- MSDOSS Proficiency
- Delivery Procedures
- Service Planning
- Critical Thinker
- Adjusting Routes
- High Level Software Proficiency
- MoverSuite Software Proficiency
- Thryv Software Proficiency
- Samsara Driver/Fleet Software Proficiency
- Anyfleet Software Proficiency
- Iconnectdata Software Proficiency
- Procharge Software Proficiency
- Last Pass Software Proficiency
- Asset Panda Software Proficiency
- Google Suite
- CRM Software
- KPI Tracking
- Operations Analysis
- Partnership Development
- Graphic and Media Design
- Client Relationships
- Systems implementation
- Solutions Development
- Military Contract Management
Affiliations
- Tennis
- Music
- Video editing
- Basketball
Certification
- Forklift Certified
- Office Certified
- CPR
- AED
Languages
English
Full Professional
Professional Experience
I've been in a business networking integration with 50 business owners for approximately 2 years. I've been able to learn and implement business strategies for the company I work for. Ruff and Ready Moving and Storage Agent for Mayflower Transit. I'm mentored by the owner John Ruff and many other business owners. It's given me the ability to grow exponentially both personally and professionally.
References
References available upon request.
Timeline
Operations Manager
Bekins Moving And Storage
12.2023 - Current
Operations Manager
Mayflower Transit
06.2022 - 12.2023
Office Administrator
Ruff and Ready Moving and Storage
08.2021 - 12.2023
High School Diploma -
Pasquotank County High School
- Forklift Certified
- Office Certified
- CPR
- AED
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