Kendall Wilson

• Supported students with autism, ADHD, and other developmental disorders in achieving academic and social milestones.
• Adapted materials and resources to meet the unique needs of each student, ensuring their active participation in class activities.
• Collaborated with multidisciplinary teams to assess students' needs and track academic and behavioral progress.
• Implemented behavioral intervention strategies, using positive reinforcement to encourage appropriate behavior and social skills.
• Built strong, trusting relationships with students, their families, and the school community to ensure holistic support.
• Highly skilled in de-escalation tactics; CPI certified.

• Managed and updated physical and digital client account information to keep records accurate and current.
• Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
• Received and submitted payments, updated account information and provided receipts.
• Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
• Scheduled meetings with prospective and existing clients to optimize long-term business success.

Payroll - Operated as a liaison between the payroll department and contract management to help resolve issues regarding payment of officers.

• Completed approximately over 300 pay discrepancies for officers paid incorrectly (i.e. underpayments or overpayments).
• Manipulated previous timesheets and data to make them accurate for Pay Discrepancy processing.

Billing - Operated as a liaison between the billing department and contract management issues regarding billing the client.

• Manipulated current or previous timesheets and service appointments to ensure accuracy from a billing standpoint.

Coverage - Supported the Uniform Division operation by ensuring proper coverage and documentation of Call-Offs, No Shows, Schedule Errors, Lates, and other issues that could result in possible Loss of Billable hours and reduction of the facility’s security posture caused by Dark posts.

• Contacted officers to staff posts that were open due to any of the above attendance issues (e.g. call in for unassigned shift, call in early, holdovers, etc.).

Salesforce - Completed daily tasks and escalated any issues regarding the Pay/Bill process for timesheets in addition to corresponding with area supervisors to accomplish the below:

• Utilized dashboards and reports to monitor, maintain, and verify accurate time and attendance for all locations under the Department of State contract.
• Utilized the GANTT to assign, unassign, and split shifts, as well as move officers between posts as required by the live schedule.
• Resolved incoming cases regarding attendance discipline and general help requests.
• Performed ongoing dispatch to assist and train supervisors with time and attendance issues when unable to resolve themselves via their Supervisors App/GANTT.
• Posted regular updates in executive channels for Corporate Strategic Operations and Executives.

• Operated as first in command in receiving raw milk.
• Immediately performed microbiological testing on raw milk to determine if raw milk could be accepted or rejected.
• Safely operated testing equipment including potential chemical and temperature hazards.
• Accurately identified and restocked lab supplies to maintain a current lab supply and inventory rotation.
• Prepared and analyzed precise data of microbiological tests to provide solutions for factory.
• Gathered microbiological specimens for requested tests and prepared them for transport to the lab.
• Improved my skills by actively participating in employee trainings and enrolling in classes to improve supervisory skills.

• Maximized patient flow by organizing, tracking, and communicating with other associates to maintain a successful office and ensure repeat business.
• Efficiently answered the telephone to schedule patient appointments by utilizing resource scheduling.
• Obtained and verified vision insurances with each patient. Pretested each patient by analyzing medical history and performing diagnostic tests to prepare the doctor for each patient’s appointment.
• Responsibly managed POS software program by checking patients out, completing daily deposits, and ensuring all POS systems properly balanced.

• Prepared and served food while abiding by careful food safety procedures.
• Independently supervised and trained new employees.
• Educated customers on product and service offerings, answered questions, and resolved issues as they arose.
• Balanced the needs of multiple customers simultaneously in a fast-paced environment
• Capitalized on opportunities to improve customer experiences and boost repeat business.

• Supervised children from infant (3 months) to school age.
• Initiated activities to promote independent and dependent play.
• Reported injuries and administered first-aid.
• Assisted with lead teachers in daily lesson planning.
• Stimulated mental growth within the children by initiating daily cognitive tasks.
• Accompanied and engaged with children on field trips.
• Utilized strict safety measures in daily, weekly, and monthly cleaning tasks to ensure the health and wellbeing of all children and employees.
• Interacted with parents to ensure frequent communication about progress.
• Implemented strategies acquired from higher-level child care courses.