Kendall Zires
Casa Grande,Arizona
Summary
Passionate creative with a deep-rooted love for all things artistic, including graphic design, videography, and photography.
Overview
6
6
years of professional experience
Work History
Claims Associate
State Farm
04.2023 - 05.2024
- Provided customers with quality service in a timely manner
- Resolved customer complaints and deescalated calls with irate customers
- Provided front line assistance to customers in times of crisis
- Analyzed customer files and insurance profiles
- Coordinated service calls with contractors
- Collaborated with team members on projects
- Served as the team Diversity and Inclusion ambassador
- Presented informational sessions to staff and supervisors
- Trained new employees on the claims process.
Customer Service Associate
Marshall's
12.2021 - 01.2023
- Responded to customer inquiries regarding company's products or services
- Processed orders and transactions
- Resolved issues and troubleshot technical problems
- Increased customer credit card application rate
- Provided proactive customer outreach
- Handled customer complaints
- Assisted with inventory.
Student Employee (Mac Lab and Skilled Trades Dept)
Central Arizona College
07.2018 - 07.2021
- Conducted campus tours for prospective students
- Tutored students with software programs including Adobe Photoshop and Premiere Pro.
- Managed social media pages for the Skilled Trades Department, including content creation and engagement strategies
- Filmed and edited videos for internal and external use, ensuring high production quality and adherence to CAC branding
- Created flyers and promotional advertisements for programs and events
- Shot and edited compelling photographs of students, campus events, and campus facilities for use in online posts and advertising.
- Organized and collaborated on projects with team members and students
Fabrication Intern
Crosspoint Testing & Inspection Services, LL
05.2020 - 08.2020
- Fabricated welding carts, tables and inspections racks
- Received inventory
- Maintained shop
- Organized work stations
- Developed blueprints for projects.
Education
Associate of Applied Science -
Central Arizona College
05.2021
Associate of Arts -
Central Arizona College
05.2021
Skills
- Experience in Adobe Premiere Pro for video editing, including cutting, trimming, adding transitions, and applying effects
- Skilled in Adobe Photoshop, Indesign and Illustrator for photo editing, manipulation, retouching, and creating graphics
- Fast learner and adaptable
- Detail-oriented
- Kind and empathetic
Timeline
Claims Associate
State Farm
04.2023 - 05.2024
Customer Service Associate
Marshall's
12.2021 - 01.2023
Fabrication Intern
Crosspoint Testing & Inspection Services, LL
05.2020 - 08.2020
Student Employee (Mac Lab and Skilled Trades Dept)
Central Arizona College
07.2018 - 07.2021
Associate of Applied Science -
Central Arizona College
Associate of Arts -
Central Arizona College
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