Kendallynn Lee
Wisconsin Rapids,WI
Summary
Dynamic and innovative professional with a proven track record in customer service and mobile device management. Excelled in enhancing customer satisfaction and productivity by leveraging exceptional decision-making skills and a customer service background. Demonstrated expertise in crisis support and complex problem-solving, driving business development and achieving outstanding service levels.
Overview
2
2
years of professional experience
Work History
Service Advocate/ Cook
Kwik Trip
Stevens Point, WI
01.2025 - Current
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Verified customer age requirement for alcohol or tobacco purchases.
- Collected payments and provided accurate change.
- Ensured compliance with all safety regulations within the store environment.
- Processed customer payments quickly and returned exact change and receipts.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Organized storage areas for efficient usage of space.
Mobile Expert
OSL Retail Services
Plover, WI
02.2024 - 02.2025
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Developed strategies for promoting sales of mobile devices by creating promotional materials such as flyers or brochures.
- Performed quality assurance tests to evaluate the performance of newly released mobile products before being sold to consumers.
- Advised customers on which model best suits their needs based on budget constraints and desired features.
- Resolved customer complaints regarding their mobile device experience in a timely manner.
- Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes.
- Computed purchases and received and processed cash or credit payment.
- Demonstrated the use of various applications on mobile devices such as email, messaging, music, photos.
- Diagnosed software issues on mobile devices using troubleshooting techniques.
Customer Service Advocate
Target
Madison, WI
08.2023 - 01.2024
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Exceeded company productivity standards on consistent basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Education
High School Diploma -
Lincoln High School
Wisconsin Rapids, WI05-2023
Skills
- Call handling
- Decision-making skills
- Assertiveness
- Innovative
- Customer service background
- Complaint handling
- Complex Problem-solving
- Crisis support
- Persuasion mastery
- Sales and customer service
- Reliable customer service
- Cross-platform proficiency
- Mobile device management
Timeline
Service Advocate/ Cook
Kwik Trip
01.2025 - Current
Mobile Expert
OSL Retail Services
02.2024 - 02.2025
Customer Service Advocate
Target
08.2023 - 01.2024
High School Diploma -
Lincoln High School
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