Hi, I’m
Kendal Mull
Customer Service Representative
Morganton,NC
Summary
"Goal-Oriented with a Mind of Success!"
Overview
12
years of professional experience
Work History
Ace Hardware
Cahier/Customer Service
05.2022 - 09.2022
Job overview
- Welcomed customers
- Assisted customers
- Sku codes
- Labeling
- Clean after every shift
- Make sure our customers are happy and satisfied with what they buy.
Purefection Air
Telemarketer/Sales
04.2018 - 10.2018
Job overview
- Phone calls to whom signed up for a free air purifier
- Make appointments for demoing the Rainbow vacuum so they are able to enjoy the free purifier
- Make sure equipment was fully cleaned and sanitized after every use
- Inform them about our program and other ways to get a Rainbow vacuum
- Called prospective customers in designated market area to qualify leads.
Baxter Healthcare
Production Assistant
06.2018 - 08.2018
Job overview
- Investigated IV bags
- Dispose of any bad bags such as wrong labeling, not the correct fluid, or holes
- Double bagged certain ones
- Always had on correct attire
Mega Tan
Operator/ Bed Cleaner
02.2011 - 08.2013
Job overview
- Assisted clients
- Operated tanning beds
- Cleaned Tanning beds
- Sold tanning packages
- Sold tanning lotion Etc.
- Sanitized and Organized
- Always had a smile on my face to greet clients
Education
Paul Mitchell the School-GastoniaGastonia, NC
Master of Arts from Cosmetology
08.2015
Freedom High SchoolMorganton, NC
High school diploma from Secondary Education
05.2011
Skills
- Telemarketing (2 years)
- Direct sales (4 years)
- Customer service (4 years)
- Cold calling
- Inside sales (4 years)
- Upselling
- Guest services
- Outbound sales
- Guest relations
- Negotiation
- Process improvement
- Front desk
- Sales Support
- Presentation Skills
- Purchasing
- Retail sales
- Caregiving
- Communication skills
- Computer literacy
- Management
- Cashiering
- Product Development
- Salesforce
- Business Development
- Pet care (7 years)
Languages
English - Expert
Assessments
- Sales skills — Proficient
- March 2022
- Influencing and negotiating with customers
- Full results: Proficient
- Customer service — Proficient
- Identifying and resolving common customer issues
- Verbal communication — Proficient
- Speaking clearly, correctly, and concisely
- Teamwork: Interpersonal skills — Familiar
- September 2022
- Responding to challenging team situations at work
- Full results: Familiar
- Retail customer service — Familiar
- June 2022
- Responding to customer situations in a retail setting
- Work motivation — Proficient
- January 2023
- Level of motivation and discipline applied toward work
- Work style: Reliability — Proficient
- Tendency to be reliable, dependable, and act with integrity at work
- Management & leadership skills: Impact & influence — Familiar
- December 2022
- Choosing the most effective strategy to inspire and influence others to meet business objectives
- Data entry: Attention to detail — Familiar
- Maintaining data integrity by detecting errors
- Workplace safety — Familiar
- Using safe practices at work
- Call center customer service — Familiar
- Demonstrating customer service skills in a call center setting
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Software
Expert
Timeline
Cahier/Customer Service
Ace Hardware
05.2022 - 09.2022
Production Assistant
Baxter Healthcare
06.2018 - 08.2018
Telemarketer/Sales
Purefection Air
04.2018 - 10.2018
Operator/ Bed Cleaner
Mega Tan
02.2011 - 08.2013
Paul Mitchell the School-Gastonia
Master of Arts from Cosmetology
Freedom High School
High school diploma from Secondary Education