Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendel Hamann

Garibaldi

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Interpersonal skills to interact with all walks of life.

Overview

14
14
years of professional experience

Work History

Manager/Customer Service Sales Clerk

Tillamook Liquor Store
04.2020 - 07.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Product ordering, receiving, and merchandising.
  • Payroll
  • Retail pricing and reports

Instructional Assistant/Substitute Instructional Assistant

Neah-Kah-Nie School District
09.2010 - 02.2020
  • Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
  • Provided support during classes, group lessons, and classroom activities.
  • Provided one-on-one support to students with special needs, enabling them to achieve academic success.
  • Supported student learning objectives through personalized and small group assistance.
  • Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
  • Participated in professional development opportunities, staying current on best practices in education and instructional support.
  • Mentored and tutored individual students needing additional help.
  • Bolstered students'' confidence levels by offering ongoing encouragement and support in their academic endeavors, ultimately resulting in stronger performance outcomes.

Customer Service Agent/Ordering Specialist

Tillamook Country Smoker
06.2018 - 09.2019
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with team members to develop innovative solutions for complex customer problems.
  • Worked closely with my co-workers to create a positive work environment in a chaotic situation.

Customer Service Clerk/Retail Cashier

Oh My Stars - Children's Consignment
02.2015 - 05.2017
  • Kept front check out area clean and organized for efficient service.
  • Reconciliation of cash and consigned items.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maximized opportunities for upselling additional products/services through active listening skills that identified specific client needs.
  • Maintained and managed customer files and databases.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Merchandising, pricing, and inventory
  • Store owners full trust with assets and business.

Education

Licensed As A Hairstylist And Esthetician - Hair Design And Skincare

Phagan's School of Hair Design
Portland, OR
06.2001

High School Diploma -

West Linn High School
West Linn, OR
06.1999

Skills

  • Professional and Courteous
  • Goal Setting
  • Negotiation and Conflict Resolution
  • Interpersonal Relations
  • Employee Development
  • Complex Problem-Solving
  • Time Management

Timeline

Manager/Customer Service Sales Clerk

Tillamook Liquor Store
04.2020 - 07.2024

Customer Service Agent/Ordering Specialist

Tillamook Country Smoker
06.2018 - 09.2019

Customer Service Clerk/Retail Cashier

Oh My Stars - Children's Consignment
02.2015 - 05.2017

Instructional Assistant/Substitute Instructional Assistant

Neah-Kah-Nie School District
09.2010 - 02.2020

Licensed As A Hairstylist And Esthetician - Hair Design And Skincare

Phagan's School of Hair Design

High School Diploma -

West Linn High School

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Kendel Hamann