Kaylee Cochran
Seymour,United States
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Along with being energetic within the work environment, establishing customer service skills and foodservice experience. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative team leader, operating cash register, cleaning and managing customer flow.
Overview
3
3
years of professional experience
Work History
Front Desk Agent/Night Auditor
Hampton Inn By Hilton
10.2023 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Ice Cream Server
The Ice Cream Shoppe
02.2021 - Current
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
- Greeted incoming customers and provided reliable, friendly customer service.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Kept tidy and organized area to comply with cleanliness standards.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished serving stations with fresh food and cleaned up spills.
Education
Associate of Science - Liberal Arts And General Studies
Housatonic Community College
Bridgeport, CT05.2025
High School Diploma -
Seymour High School
Seymour, CT06.2023
Skills
- Safety and security procedures
- Front Office Support
- Report Generation
- Information Protection
- Credit and cash payments
- Guest Relations
- Conflict Management
- Oral and written communications
- Payment Processing
- Menu Memorization
- Stock Rotation
- Suggestive Selling
Timeline
Front Desk Agent/Night Auditor
Hampton Inn By Hilton
10.2023 - Current
Ice Cream Server
The Ice Cream Shoppe
02.2021 - Current
Associate of Science - Liberal Arts And General Studies
Housatonic Community College
High School Diploma -
Seymour High School
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