Summary
Overview
Work History
Education
Skills
Timeline
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Kendell Brinson

COLUMBUS,OH

Summary

Former Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Excelled in customer service and conflict management, ensuring smooth operations and positive guest experiences. Skilled in cash handling and Microsoft Office, demonstrating a keen ability to improve processes and team performance. My tenure at Hollywood Casino Columbus showcased my ability to manage substantial funds and streamline procedures.

Overview

8
8
years of professional experience

Work History

Main Banker

Hollywood Casino Columbus
01.2024 - 10.2024
  • Improved cash management efficiency by implementing streamlined procedures and accurate recordkeeping.
  • Oversaw the distribution of funds to various casino departments, ensuring smooth operations across all gaming areas.
  • Organized currency inventory effectively, making certain that adequate amounts were available at all times for casino operations needs.
  • Managed over millions of dollars in cash, reducing the risk of loss or discrepancies in accounting records.
  • Safeguarded company assets by adhering to strict security protocols and maintaining constant vigilance during transactions.

Front Desk Receptionist

Comfort Inn & Suites
02.2021 - 06.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or personnel.
  • Collected room deposits, fees, and payments.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.

Assistant General Manager

Rallys Fast Food Resturant
03.2020 - 11.2020
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in recruiting, hiring, firing, and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Executive Team Trainer

Brinley Consulting, LLC
05.2016 - 07.2017
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Managed a team of direct sales representatives, ensuring consistent achievement of individual and team goals.
  • Assisted in training new hires on company products, policies, and best practices in direct sales consulting.

Education

Some College (No Degree) - Psychology

Siena Heights University
Adrian, MI

High School Diploma - Advanced Technology Program

Woodward Career Technical High School
Cincinnati, OH
05.2013

Skills

  • Customer Service
  • Listening Skills
  • Greet Guests
  • Scheduling Management
  • Writing
  • Sensitive Information Handling
  • Front Desk Operations
  • Sorting and Labeling
  • Conflict Management
  • Reading Comprehension
  • Computer Proficiency
  • Microsoft Office
  • Word Processing
  • Manage Files
  • Google Docs
  • Process Payments
  • Answer Telephone Calls
  • Call Forwarding
  • Front Desk Reservations
  • Researching Skills
  • Critical Thinking
  • Staff Management
  • Instructing
  • Scheduling
  • Cash handling expertise
  • Mathematical Accuracy
  • Count currency
  • Currency handling

Timeline

Main Banker

Hollywood Casino Columbus
01.2024 - 10.2024

Front Desk Receptionist

Comfort Inn & Suites
02.2021 - 06.2022

Assistant General Manager

Rallys Fast Food Resturant
03.2020 - 11.2020

Executive Team Trainer

Brinley Consulting, LLC
05.2016 - 07.2017

Some College (No Degree) - Psychology

Siena Heights University

High School Diploma - Advanced Technology Program

Woodward Career Technical High School

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Kendell Brinson