Kendell Diamond
Logistics Manager
Indianapolis,IN
Summary
Experienced Logistics and Supply Chain Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service. A leader with extensive experience in creating strategies and leading execution of all supply chain activities, including procurement, manufacturing and distribution management. Manages and leads cross-functional teams to drive product supply and productivity improvements. Leads risk mitigation, while driving supply chain strategies for end-to-end pipeline management and supply planning. Skilled in negotiation and strategic decision making, perfected 11 years of experience in leading organizational business units.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Logistics Manager
United States Air Force, USAF
Las Vegas, NV
09.2022 - Current
- Managed the controlled medical item program accounting for and safeguarding 800 controlled substances daily.
- Kept corporate departments and customers updated on critical shipments.
- Directed medical logistics operations overseeing receipt, storage, and distribution of medical equipment, supplies, and pharmaceuticals valued at 1 million dollars.
- Forecasted medical equipment, supplies, and pharmaceutical requirements for training activities and civilian search and rescue missions.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Logistics Manager
United States Air Force, USAF
Colorado Springs, CO
02.2021 - 09.2022
- Kept departments and customers updated on critical shipments.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Directed warehouse operations overseeing receipt, storage, and distribution of medical supplies and equipment valued at 32 million dollars annually.
- Supervised 4 Medical Logistics departments administering a 45 million dollar budget in support of 150 ordering accounts within the medical treatment facility enabling care for 26,000 beneficiaries.
- Managed 15 emergency response packages accounting for 2 thousand items valued at 1.5 million dollars.
- Developed an order tracking process establishing an audit trail to eliminate an order backlog increasing order efficiency KPI by 19%.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Created and enforced detailed organization processes to increase quality and service standards.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Customer Service Manager
United States Air Force, USAF
Colorado Springs, CO
02.2020 - 02.2021
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Researched and corrected customer concerns to promote company loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Warehouse Manager
United States Air Force, USAF
Colorado Springs, CO
10.2018 - 02.2020
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Managed storage, and distribution of 692 thousand medical supply and equipment equipment valued at 45 million dollars in support of 725 medical staff and 252 thousand patient encounters.
- Led 9 controlled medical item custodians accounting for the storage and distribution of 20 thousand controlled substances and precious metals valued at 1.7 million dollars with 0 discrepancies.
Procurement Specialist
United States Air Force, USAF
Yokota Air Base, Japan
09.2015 - 10.2018
- Oversaw inventory control, accounting, and supply reports.
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages, and cutting costs.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Researched and identified potential new suppliers to increase vendor base.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Negotiated contracts and agreements with suppliers to achieve best pricing and terms.
- Utilized software to order, track and invoice product shipments.
- Directed supply ordering system user authorization audit validating user roles and privileges for 114 accounts increasing system security and compliance by 25%.
- Led the procurement department pharmaceutical purchasing processing orders for 33 thousand items valued at 3.5 million dollars boosting the order fill rate KPI from 88% to 92%.
Supply Chain Specialist
United States Air Force, USAF
Yokota Air Base, Japan
09.2015 - 01.2017
- Led supply chain improvement efforts through management of carrier relationships, customs activities and international security measures.
- Discovered most reliable and cost-effective shipping methods by analyzing previous shipment data.
- Improved consistency of on-time arrivals through effective logistics management and travel route planning.
- Maintained optimal inventory levels to meet operational requirements.
- Enforced safety protocols for proper equipment operation.
- Improved quality assurance operations by inspecting materials and verifying delivery compliance.
- Gathered and analyzed supplier, inventory and distribution data to assess areas in need of improvement.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Implemented inventory-management strategies to maximize availability and decrease waste.
- Improved, standardized and documented planning and scheduling processes.
- Formulated demand planning and generated supply chain management metrics.
- Oversaw demand planning, purchasing, and logistics.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
Supply Chain Associate
United States Air Force, USAF
Incirlik Air Base, Turkey
05.2014 - 09.2015
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability, and working capital.
- Oversaw demand planning, purchasing, and logistics.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
- Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
- Consolidated supplier base while maintaining redundant sources of supply to reduce transit expenses and improve timely delivery.
- Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
Supply Chain Associate
United States Air Force, USAF
Goldsboro, NC
01.2013 - 05.2014
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability, and working capital.
- Oversaw demand planning, purchasing, and logistics.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
- Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
- Consolidated supplier base while maintaining redundant sources of supply to reduce transit expenses and improve timely delivery.
- Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
Education
Bachelor of Science in Business Administration - Logistics And Supply Chain Management
Colorado Technical University
Colorado Springs, CO 09.2019 - 12.2021
Associate of Applied Science - Logistics
Community College of The Air Force
Montgomery, AL 06.2017 - 02.2020
Skills
Distribution and warehousing
Staff Supervision
Materials Management
Budget Control
Data Analysis
Operational management
Shipping and Receiving
Policy and procedure adherence
Supply Chain Management
Relationship Building
MS Office
Order Management
Project Management
Inventory Management
Reverse Logistics
Resource Management
Purchasing
Teambuilding
Supply Chain Distribution
Emotional Intelligence
Supply Management
Conflict Management
Interpersonal Communication
Written Communication
Time Management
Staff Management
Effective Communication
Problem Solving
Change Management
Asset Management
Business Administration
Analytical Skill
Interpersonal Skills
Logistics Management
Budget planning
Cost reduction
Performance Management
Continuous Improvement
Timeline
Logistics Manager
United States Air Force, USAF
09.2022 - Current
Logistics Manager
United States Air Force, USAF
02.2021 - 09.2022
Customer Service Manager
United States Air Force, USAF
02.2020 - 02.2021
Bachelor of Science in Business Administration - Logistics And Supply Chain Management
Colorado Technical University
09.2019 - 12.2021
Warehouse Manager
United States Air Force, USAF
10.2018 - 02.2020
Associate of Applied Science - Logistics
Community College of The Air Force
06.2017 - 02.2020
Procurement Specialist
United States Air Force, USAF
09.2015 - 10.2018
Supply Chain Specialist
United States Air Force, USAF
09.2015 - 01.2017
Supply Chain Associate
United States Air Force, USAF
05.2014 - 09.2015
Supply Chain Associate
United States Air Force, USAF
01.2013 - 05.2014