Summary
Overview
Work History
Education
Skills
Timeline
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Kendell Keasley

Houston,TX

Summary

Versatile Senior Manager skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.

Overview

8
8
years of professional experience

Work History

Manager in Charge

HEB Grocery Store
06.2021 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Provided strong leadership to enhance team productivity and morale.
  • Implemented and developed operational standards, policies and procedures.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Evaluated hiring, firing, and promotions requests.

Closing Manager

Target
06.2020 - 06.2021
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
  • Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
  • Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
  • Directed, organized and controlled closing functions for sites in multiple states.
  • Reconciled register sales and receipts and determined if register tape matched total sales in system.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
  • Developed refinements to streamline closing processes.

Department Supervisor

Lowes Home Improvement
01.2016 - 06.2020
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Wrote out weekly schedules to maintain coverage levels for expected demands.

Education

High School Diploma -

Priestley Charter High School
New Orleans, LA
05.2011

Skills

  • Market Analysis
  • Budget Oversight
  • Partnership Development
  • Strategic Planning
  • Talent Development
  • Data Analytics
  • Property Storage Management
  • Reporting Management
  • Data-Driven Decision-Making
  • Cross-Functional Communication
  • Operations Planning
  • Warehousing Functions

Timeline

Manager in Charge

HEB Grocery Store
06.2021 - Current

Closing Manager

Target
06.2020 - 06.2021

Department Supervisor

Lowes Home Improvement
01.2016 - 06.2020

High School Diploma -

Priestley Charter High School

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Kendell Keasley