Summary
Overview
Work History
Education
Skills
Timeline
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Kendell Young

Customer Service
Blue Island,IL

Summary

Professional Custodial/Customer service Worker with 5+ years of experience maintaining ground and developing staff. Adaptable professional recognized by peers for my effective communication and creative thinking skills. Looking to apply my experience with Employee Training and Customer Service to effectively communicate with others, solve problems, demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints.

Overview

5
5
years of professional experience

Work History

Custodial Maintenance Worker

Double Tree Hotel By Hilton
Alsip, IL
02.2022 - Current

maintaining the cleanliness of a building and the surrounding grounds. Duties include vacuuming floors, sanitizing restroom facilities and collecting trash to ensure the building’s occupants have a clean space. Performs routine grounds keeping work and performs basic building maintenance assignments.

Cook Shift Leader

Sams Club Distribution
Chicago, IL
04.2020 - 12.2022

Responsible for preparing ingredients at an establishment that serves food, processing customer orders, producing meals and cleaning their workspace throughout the day to follow health and safety guidelines. Followed recipes consistently, make adjustments based on customer requests, communicate with wait staff and prepare garnishes to make an attractive presentation for each meal.

Customer Service Representative

Amazon
Aurora , IL
03.2019 - 08.2021

The client’s primary point of contact with company. The duties and responsibilities include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Custodian

RUSH UNIVERSITY MEDICAL CENTER, HIPAA Privacy And Security
Chicago , IL
05.2018 - 09.2020
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.

Education

GED - General Studies

Stillwater
Bayport, MN

Skills

Work orders

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Timeline

Custodial Maintenance Worker

Double Tree Hotel By Hilton
02.2022 - Current

Cook Shift Leader

Sams Club Distribution
04.2020 - 12.2022

Customer Service Representative

Amazon
03.2019 - 08.2021

Custodian

RUSH UNIVERSITY MEDICAL CENTER, HIPAA Privacy And Security
05.2018 - 09.2020

GED - General Studies

Stillwater
Kendell YoungCustomer Service