Overview
Work History
Education
Skills
Timeline
Generic
Kender Edwards

Kender Edwards

Essex Fells,NJ

Overview

19
19
years of professional experience

Work History

Cashier

LGC Hospitality
Houston, TX
08.2021 - Current
  • Answered customer inquiries regarding store policies and procedures.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed sales transactions to prevent long customer wait times.
  • Helped with purchases and signed customers up for rewards program.
  • Answered customers' questions and provided information on store procedures or policies.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Offered customers carry-out service at completion of transaction.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Discounted purchases by scanning and redeeming coupons.
  • Processed refunds for worn, damaged and broken merchandise.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Answered customer questions and provided store information.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Performed other duties as assigned by management.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Welcomed customers, offering assistance to help find store items.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Built and maintained productive relationships with employees.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Used suggestive selling techniques to promote add-on sales.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Counted and balanced cashier drawers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Processed customer payments quickly and returned exact change and receipts.
  • Worked closely with front-end staff to assist customers.
  • Issued receipts, refunds, credits or change due to customers.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with merchandise when needed.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Scanned items and checked pricing on cash register for accuracy.
  • Ensured compliance with all safety regulations within the store environment.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Checked personal identifications during alcohol and tobacco sales.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with others to discuss new opportunities.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Maintained schedule of class assignments to meet deadlines.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Understood and followed oral and written directions.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Delivered products to customer locations on time.
  • Identified needs of customers promptly and efficiently.

Cook

LGC Hospitality
Houston, TX
08.2021 - Current
  • Executed proper techniques when preparing menu item ingredients.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Organized storage areas for efficient usage of space.
  • Monitored stock levels of food items and ordered more when necessary.
  • Ordered supplies as needed for the kitchen.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Made meals in accordance with company standards and requirements.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
  • Kept records related to costs, production quantities, menu changes.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Checked quality of food products to meet high standards.
  • Set up work stations prior to opening to minimize prep time.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Resolved customer complaints regarding food quality or services provided.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Managed portion control using correct utensils during preparation and plating.
  • Planned menus based on customer preferences, nutritional value and budget constraints.
  • Checked completed orders for correct quantity and quality.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Replenished food items from inventory and rotated ingredients.
  • Distributed food to service staff for prompt delivery to customers.
  • Regulated oven, broiler, and roaster operations for cooking at correct temperatures.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Adhered to food safety standards when storing and preparing foods.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Used standardized recipes and other instructions to prepare food.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Grilled and deep fried various foods from meats to potatoes.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Received and stored food and supplies.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Performed basic administrative duties such as inventory management, ordering supplies.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Assisted in developing new recipes or modifying existing ones for better taste or efficiency.
  • Planned and completed group projects, working smoothly with others.
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Modified existing software systems to enhance performance and add new features.
  • Delivered products to customer locations on time.
  • Achieved cost-savings by developing functional solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Maintained schedule of class assignments to meet deadlines.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Collaborated with others to discuss new opportunities.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Understood and followed oral and written directions.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.

Steward

LGC Hospitality
Houston, TX
08.2021 - Current
  • Backed up kitchen team members during heavy work periods to maximize team coverage.
  • Restocked main kitchen areas with items from shelves, coolers and freezers.
  • Reported any necessary repairs or replacements needed for kitchen equipment.
  • Greeted frequent visitors by name and explained new promotions.
  • Cleaned equipment used in kitchen operations such as ovens, grills, fryers.
  • Maintained a clean, safe, and organized work environment.
  • Disinfected kitchen surfaces, equipment, and tools using cleaner to sanitize.
  • Prepared large quantities of food items according to recipes or special customer orders.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Swept and mopped floors of the kitchen area on a regular basis.
  • Organized storage spaces in order to maximize efficiency while minimizing waste.
  • Assisted cooks with preparing ingredients for meals or snacks as requested by supervisor.
  • Stocked supplies such as food items in refrigerators, freezers, cupboards.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Responded quickly to any spills or messes that occurred within the kitchen area.
  • Filled and served various beverages for customers.
  • Removed trash from kitchen areas according to established procedures.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Personally welcomed guests and helped find most suitable offerings through effective questioning.
  • Operated dishwashers to wash dishes, glasses, silverware, pots and pans.
  • Stocked service stations with ice, napkins and straws.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Provided general assistance during catering events when required by management staff.
  • Followed all company guidelines related to food safety standards during meal preparation.
  • Assisted with unloading delivery trucks and putting away stock.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
  • Swept, mopped and [Task] dining areas to provide diners with clean and germ-free surfaces.
  • Unboxed, stored and organized incoming kitchen supplies with every delivery.
  • Disposed of waste materials in designated containers per health regulations.
  • Restocked kitchen supplies and recorded kitchen inventory each shift.
  • Greeted guests with friendliness and professionalism.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Stocked displays with new and transferred merchandise.
  • Ensured adherence to all sanitation policies and procedures for the kitchen area.
  • Checked temperatures of freezers and refrigeration units regularly throughout shift.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Collected soiled linens from dining room tables for laundering purposes.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Effectively multitasked within fast-paced environment.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Replenished stations throughout restaurant and restocked cupboards, serving areas and salad bars to meet employee and customer demands.
  • Adhered strictly to safety protocols at all times while handling sharp knives and other tools.
  • Sorted recyclable items from garbage and placed in recycling bins.
  • Facilitated on-boarding process to coach new employees on company procedures and duties.
  • Inspected equipment for proper functioning prior to use each day.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with others to discuss new opportunities.
  • Delivered products to customer locations on time.
  • Worked with cross-functional teams to achieve goals.
  • Maintained schedule of class assignments to meet deadlines.
  • Understood and followed oral and written directions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Planned and completed group projects, working smoothly with others.

Server

LGC Hospitality Staffing
Houston, TX
08.2021 - Current
  • Stayed informed about daily specials, new menu items, promotions.
  • Filled condiments and napkin containers during slack periods.
  • Served food and beverages to patrons and confirmed complete orders.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Set up tables in between patrons to reduce wait times.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Informed customers of daily specials and signature menu items.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Stocked service areas with supplies during slow periods.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Checked food before serving it to customers.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Addressed complaints to kitchen staff and served replacement items.
  • Provided exceptional service to high volume of daily customers.
  • Assisted in training new servers.
  • Prepared checks, itemizing total meal costs and taxes.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Prepared drinks according to standard recipes.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Delivered food orders promptly and courteously.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Responded to ad hoc cleaning duties at end of shift.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Greeted guests and provided menus.
  • Trained new employees on restaurant procedures and plating techniques.
  • Took orders from customers accurately and in a timely manner.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Presented menus and answered questions regarding items.
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Delivered products to customer locations on time.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.

Banquet Server

LGC Hospitality
Houston, TX
08.2021 - Current
  • Prepared for busy periods by restocking stations and maintaining clean work areas.
  • Portioned, plated and garnished menu items to meet company standards.
  • Set up stations for serving meals according to established guidelines.
  • Ensured that all dishes were served at the correct temperature.
  • Prepared final bills for customers at conclusion of meal.
  • Served food to over [Number] customers per shift.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Provided prompt, friendly service to all guests during banquets or catered events.
  • Greeted guests upon arrival and provided assistance throughout the event.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
  • Educated guests on meals during by answering questions and bringing special orders.
  • Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
  • Served orders by picking up and delivering selections from kitchen.
  • Totaled checks and used cash register to accept payment for services.
  • Addressed food complaints with kitchen staff and promptly served replacement menu items.
  • Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
  • Served beverages and appetizers to guests in an efficient manner.
  • Changed table settings between courses as necessary.
  • Prepared or assisted in preparing variety of food in accordance with departmental work production standards.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Cleared away used plates and utensils following end of meal service.
  • Inspected completed meals against individual orders to verify accuracy.
  • Removed and replaced dirty dishes and utensils to maintain table settings.
  • Replenished buffet lines with fresh foods as needed.
  • Stocked service stations with ice, napkins and straws.
  • Answered questions regarding menu items and assisted guests in making selections.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Maintained cleanliness of work area throughout shift including tables, chairs and floors.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Presented meal options to help patrons select food and beverages.
  • Assisted with closing duties such as restocking supplies, wiping down surfaces.
  • Provided exceptional service to high volume of daily customers.
  • Upheld exceptional food, beverage and service standards to surpass customer expectations.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
  • Adhered to sanitation and safety policies, protecting establishment, and patrons.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Followed proper sanitation guidelines when handling food items.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Shared thorough knowledge of menu items and cooking methods with customers.
  • Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
  • Carried trays of food items from kitchen to dining areas.
  • Communicated with chefs regarding any special requests from guests.
  • Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
  • Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
  • Verified food tray contents and transported each from kitchen to banquet hall.
  • Used clear communication to relay food and drink orders to kitchen staff.
  • Provided refills on drinks as requested by customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
  • Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
  • Noted timing of meal progression, keeping kitchen staff informed.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Maintained updated knowledge through continuing education and advanced training.
  • Stocked server areas with supplies before, during and after shifts.
  • Organized payment transactions accurately while providing excellent customer service.
  • Maintained schedule of class assignments to meet deadlines.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked with cross-functional teams to achieve goals.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Modified existing software systems to enhance performance and add new features.
  • Identified needs of customers promptly and efficiently.
  • Collaborated with others to discuss new opportunities.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Achieved cost-savings by developing functional solutions to problems.
  • Understood and followed oral and written directions.
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Planned and completed group projects, working smoothly with others.

Barista

LGC Hospitality Staffing
Houston, TX
08.2021 - Current
  • Received and accurately processed customer payments.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Described menu items to customers and suggested products based on stated preferences.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Served alcoholic beverages responsibly following state laws and local ordinances.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Utilized POS system to receive and process customer payments.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Collected payments and provided accurate change.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Input orders into point of sale system and handled customer payments.
  • Checked brewing equipment for proper functionality.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Operated cash registers to process customer payments.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Maintained calm demeanor during high-volume periods and special events.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Ordered and received supplies to restock beverage items.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Described menu items to customers and suggested appealing products.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Assisted with catering orders for corporate clients or private parties upon request.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Adhered to health department regulations concerning sanitation standards.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Memorized official and off-menu coffee and tea preparations.
  • Restocked product displays based on demand and projected sales.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Created signs and displays to advertise store products or events.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Implemented recycling and compost programs to reduce trash waste and improve green footprint.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Sliced fruits, vegetables and meats for use in food service.
  • Prepared and served hot or cold beverages.
  • Ground beans for espresso shots according to individual customer specifications.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Supported highest standards of conduct and service to support company reputation.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Modified existing software systems to enhance performance and add new features.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained schedule of class assignments to meet deadlines.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.
  • Understood and followed oral and written directions.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Delivered products to customer locations on time.
  • Collaborated with others to discuss new opportunities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Utility Dishwasher

Foodservice
Houston, TX
03.2023 - 11.2023
  • Replaced clean utensils in storage bins for easy access.
  • Used pressurized faucet sprayer effectively to wash large quantities of dishes.
  • Assisted in food preparation tasks such as peeling vegetables or washing fruits when necessary.
  • Backed up kitchen team members during heavy work periods to maximize team coverage.
  • Inspected dishes closely to check for remnants of food or dirt.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Adhered strictly to established health standards related to food safety regulations set forth by local authorities at all times.
  • Maintained cleanliness of dishwashing area by sweeping, mopping, and scrubbing floors.
  • Adhered to sanitary regulations to prevent contamination with food products.
  • Restocked chemicals needed for dishwashing operations such as detergents and sanitizing solutions at appropriate levels.
  • Followed proper procedures to clean large and unwieldy kitchen supplies.
  • Sorted clean dishes in appropriate storage areas for easy and accessible use.
  • Studied methods of coworkers, successfully learning kitchen and food service skills.
  • Assisted chef with food measurements, preparation and storage when necessary.
  • Demonstrated excellent customer service skills when interacting with guests visiting restaurant dining room.
  • Checked temperature gauges regularly to ensure proper water temperatures during washing processes.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
  • Communicated effectively with other staff members regarding supply needs or status updates on completion of assigned tasks.
  • Ensured that all dishes were washed according to sanitation guidelines.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
  • Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
  • Stocked shelves with clean glasses, plates, cups, flatware, pots, pans. as needed.
  • Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.
  • Removed garbage from the premises and disposed of it in designated areas.
  • Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
  • Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
  • Conducted regular maintenance on dishwashing machines including cleaning filters and hoses to prevent clogging or malfunctioning of equipment.
  • Observed safety regulations and used protective gear to clean knives and other sharp kitchen supplies.
  • Followed safety protocols throughout shift including wearing protective gear like gloves and aprons when handling hazardous materials like cleaners or chemicals.
  • Operated industrial dishwasher machines to wash dishes quickly and efficiently.
  • Organized storage areas for efficient access to supplies while minimizing clutter or waste materials.
  • Cleaned and sanitized all kitchen equipment, utensils, and work surfaces to maintain a hygienic environment.
  • Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
  • Performed general cleanup duties around the kitchen area including emptying trash cans, wiping down counters, restocking supplies as needed.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Restocked main kitchen areas with items from shelves, coolers and freezers.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
  • Reported any broken items found during cleaning duties to supervisor immediately for repair or replacement order placement.
  • Maintained assigned areas to keep organized and clean by mopping floor.
  • Inspected all returned items for signs of damage or excessive wear before placing them back into service.
  • Monitored inventory levels of paper goods such as napkins or towels used in dining rooms or restrooms.
  • Loaded dirty dishes into washers and unloaded clean dishes from washers onto racks for drying.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Swept and mopped floors at end of shift to comply with sanitary regulations.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated with others to discuss new opportunities.
  • Maintained schedule of class assignments to meet deadlines.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Delivered products to customer locations on time.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Achieved cost-savings by developing functional solutions to problems.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Identified needs of customers promptly and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Completed day-to-day duties accurately and efficiently.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Modified existing software systems to enhance performance and add new features.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Bartender

Foodservice
Houston, TX
03.2023 - 11.2023
  • Cleansed glasses with sanitizing solution after each use.
  • Greeted guests with friendliness and professionalism.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Resolved customer complaints in a professional manner.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Greeted frequent visitors by name and explained new promotions.
  • Greeted customers and provided excellent customer service.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Stocked ice bins and coolers as needed throughout shift.
  • Completed regular bar inventories and daily requisition sheets.
  • Processed payments accurately and efficiently with POS system.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Balanced daily registers and generated sales reports for management.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Poured wine, beer and cocktails for patrons.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Performed opening and closing duties including restocking supplies.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Assisted in setting up the bar for service shift.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Attended regular training sessions to stay updated on new products or trends.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Collected and organized daily till totals and tips.
  • Developed good working relationships with fellow employees through effective communication.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Provided drink suggestions to customers based on their preferences.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Effectively multitasked within fast-paced environment.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated with others to discuss new opportunities.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Modified existing software systems to enhance performance and add new features.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Understood and followed oral and written directions.

Housekeeping Attendant

Chimes DC
Baltimore , MD
09.2006 - 11.2010
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Disinfected surfaces using appropriate products and methods.
  • Replenished guest supplies and amenities.
  • Mapped out daily cleaning work assignments by assessing vacant room roster.
  • Removed trash, recycling and linens from rooms to transport to designated areas.
  • Completed daily checklists accurately documenting completion of tasks assigned.
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
  • Sorted and counted linens and organized in storage areas.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Swept and damp-mopped private stairways and hallways.
  • Assisted guests with requests related to housekeeping services.
  • Provided excellent customer service by addressing complaints in a timely manner.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
  • Inspected furniture for damage or stains in between guest stays.
  • Waxed and polished wood furnishings to restore faded appearance.
  • Polished and sanitized floors, counters, bathtubs and window sills.
  • Checked all vacant rooms before assigning them to new guests.
  • Communicated with maintenance team on damages to repair.
  • Maintained cleanliness and order of assigned areas.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Replenished supplies in guest rooms such as drinking glasses and bathroom amenities.
  • Delivered requested furniture to guests' rooms.
  • Utilized appropriate chemicals during the sanitation process according to established policies and procedures.
  • Reported damage or theft of hotel property to management.
  • Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Operated floor care machines such as vacuums, buffers and extractors in accordance with manufacturer's instructions.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Attended to [Number] guest rooms by sweeping, mopping and vacuuming.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Operated shampooer and vacuum cleaner to clean rugs, carpets and upholstered furniture.
  • Organized storage areas for efficient stocking of items.
  • Kept records of room availability and occupancy rates.
  • Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Informed supervisor when supplies were low.
  • Furnished guests with clean linens and supplied rooms with toiletries.
  • Adhered strictly to health regulations regarding hygiene standards.
  • Followed safety regulations when handling hazardous materials or chemicals used for cleaning purposes.
  • Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
  • Responded promptly to special requests from guests or management staff.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Cleaned, vacuumed, and dusted all rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
  • Reported any maintenance issues or safety hazards to supervisor immediately.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Reported guest issues, safety and maintenance concerns immediately to supervisor.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Inspected guest rooms after cleaning to ensure all items were in proper working condition.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Organized supplies for use based on expected customer needs.
  • Performed deep cleaning tasks as needed including carpet shampooing or furniture and upholstery cleaning.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Maintained an inventory of supplies such as soap, toilet paper, towels.
  • Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Understood and followed oral and written directions.
  • Delivered products to customer locations on time.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Stocked linen closets with fresh linens and removed soiled linens for laundering.
  • Ensured that all equipment was properly stored after each shift.

Cashier

McDonald's
Baltimore , MD
01.2005 - 12.2007
  • Answered customer inquiries regarding store policies and procedures.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed sales transactions to prevent long customer wait times.
  • Helped with purchases and signed customers up for rewards program.
  • Answered customers' questions and provided information on store procedures or policies.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Offered customers carry-out service at completion of transaction.
  • Answered phone calls to assist customers with questions and orders.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Discounted purchases by scanning and redeeming coupons.
  • Processed refunds for worn, damaged and broken merchandise.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered customer questions and provided store information.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Performed other duties as assigned by management.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Welcomed customers, offering assistance to help find store items.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Built and maintained productive relationships with employees.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Used suggestive selling techniques to promote add-on sales.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Counted and balanced cashier drawers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Processed customer payments quickly and returned exact change and receipts.
  • Worked closely with front-end staff to assist customers.
  • Issued receipts, refunds, credits or change due to customers.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with merchandise when needed.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Scanned items and checked pricing on cash register for accuracy.
  • Ensured compliance with all safety regulations within the store environment.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Checked personal identifications during alcohol and tobacco sales.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with others to discuss new opportunities.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Maintained schedule of class assignments to meet deadlines.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Modified existing software systems to enhance performance and add new features.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Recognized by management for providing exceptional customer service.
  • Worked with cross-functional teams to achieve goals.
  • Understood and followed oral and written directions.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Delivered products to customer locations on time.
  • Identified needs of customers promptly and efficiently.

Education

High School Diploma -

Northwest Senior High School
Baltimore , MD
06.2003

Skills

  • Customer Service
  • Payment Processing
  • Cash Register Operation
  • Drawer Balancing
  • Payment Collection
  • POS Systems
  • Cash Handling
  • ID Verification
  • Product Recommendations
  • Returns Processing
  • Cleaning and Sanitizing
  • Regulatory Compliance
  • Sales Expertise
  • Loss Prevention
  • Liquor Law Compliance
  • Product Knowledge
  • Payment Posting
  • Inventory Management
  • Complex Problem-Solving
  • Scanner Operations
  • POS System Operations
  • Conflict Resolution
  • Issue Resolution
  • Report Preparation
  • Records Maintenance
  • Written and Verbal Communication
  • Time Management Skills
  • Credit and Cash Transactions
  • Order Taking
  • Order Packaging
  • Order Verification
  • Liquor Regulations and Compliance
  • Customer Service Excellence
  • Money Handling
  • Ordering and Stocking
  • Retail Merchandising
  • Inventory Control
  • Cash Management
  • Customer Relations
  • Cash Drawer Balancing
  • Currency Counting

Timeline

Utility Dishwasher

Foodservice
03.2023 - 11.2023

Bartender

Foodservice
03.2023 - 11.2023

Cashier

LGC Hospitality
08.2021 - Current

Cook

LGC Hospitality
08.2021 - Current

Steward

LGC Hospitality
08.2021 - Current

Server

LGC Hospitality Staffing
08.2021 - Current

Banquet Server

LGC Hospitality
08.2021 - Current

Barista

LGC Hospitality Staffing
08.2021 - Current

Housekeeping Attendant

Chimes DC
09.2006 - 11.2010

Cashier

McDonald's
01.2005 - 12.2007

High School Diploma -

Northwest Senior High School

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