Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kenderly Eastling

Business Manager/Accounting
1234 Hazel Dr,IL

Summary

Customer Service and Sales Support professional with over 10 years of experience in order processing, sales, service, operations and administrations. Seeking a position within a company that will best utilize my skills and encourage responsibility and professional growth. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

39
39
years of professional experience

Work History

Store Keeper I

DHS-AMHC
Alton , IL
01.2021 - Current
  • Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
  • Received product shipments and organized in stockroom storage area.
  • Documented shipping and receiving records to confirm receipt of orders.
  • Kept sales receipts and maintained accounting records.
  • Filled orders by gathering merchandise specified in requisitions.
  • Used SAP to prepare purchase requisitions for replacement of stock.
  • Monitored merchandise on shelves and in storage using inventory control system.
  • Used SAP to check and count all product inventories.
  • Tagged merchandise and neatly stocked on shelves and display areas.
  • Oversaw warehouse staff by providing instructions and leading daily activities.
  • Planned budgets and authorized payments and merchandise returns.
  • Operated forklifts and hand trucks to restock department supply locations.
  • Ordered goods from various vendors to maintain store merchandise levels.
  • Received, merchandised and arranged all shop items for visual display.

Owner/ Operator

Kay's Tax Services
Alton, IL
11.2012 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Optimized team hiring, training and performance.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Completed and filed returns with tax departments at local, state and federal levels.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Offered clients recommendations to reduce tax liabilities.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Prepared wide array of returns such as corporate, fiduciary, gift, individual and private foundation returns.

Account Technician II/ Full Time TA

DHS- Alton Mental Health Center
Alton, IL
04.2021 - 11.2021
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Managed payroll data entry and processing for 50-100 employees to comply with predetermined company guidelines.
  • Reviewed time records for 50-100 employees to verify accuracy of information.
  • Uploaded time records into SAP and made adjustments to create accurate database for payroll processing functions.
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
  • Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
  • Reconciled all payroll liabilities to general ledger and prepared monthly payroll accrual entries.
  • Created and managed spreadsheets for leave calculations.
  • Prepared and monitored sick leave files and served as administrator of sick leave program.
  • Prepared analysis of tax expenses for month-end accounting review.
  • Maintained consistent knowledge of multi-state and local tax regulations.
  • Processed voids and reissues, created non-sufficient funds (NSF) list for Human Resources and made salary changes in payroll and monthly leave accruals.
  • Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.

Front Office Manager

Geodis Logistics
Edwardsville, IL
04.2019 - 01.2021
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Coached employees through day-to-day work and complex problems.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Interpreted management directives to define and document administrative staff processes.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Monitored front areas so that questions could be promptly addressed.

Store Manager

Metro PCS
East Alton, IL
04.2017 - 09.2019
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Accounting Office Manager

Choo Choo’s Hand Car Wash
Alton, Illinois
06.2014 - 05.2017
  • Managed journal entries, collection efforts, reconciliations and payroll processing.
  • Supported change management by understanding and addressing impacts of new accounting policies, financial statement initiatives and non-standard transactions.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Bolstered revenues by creating codes for accounting tasks, cost estimation and revenue generation.
  • Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments and transfers.
  • Implemented budget and expense controls and financial policies by analyzing income and expenditures.
  • Completed bi-weekly payroll for 10-20 employees.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Arranged corporate and office conferences for company employees and guests.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

On-Site Office Manager

CFA Staffing
Edwardsville , IL
05.2012 - 06.2014
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Developed standard operating procedures for all administrative employees.
  • Arranged corporate and office conferences for company employees and guests.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Compared vendor prices and negotiated for optimal savings.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Maintained CRM database with customer updates and report generation.

Pawn Broker Supervisor

First Cash Pawn
St. Louis, MO
01.2009 - 06.2012
  • Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
  • Checked, organized and displayed inventory attractively to promote patron interest.
  • Made loans on Mechandise items after closely inspecting item values, collecting payments or tangible property as collateral.
  • Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
  • Assessed quality and value of incoming items and offered customers loans.
  • Organized stock overflow room and moved stock to show room when space was available.
  • Monitored day-to-day activities of shop, communicating issues with shop owners and closely watching over inventory.
  • Welcomed customers to shop and offered to answer questions on merchandise.
  • Generated new loan business by making phone calls to potential clients.
  • Sold variety of items to over 20 daily customers, working to upsell package items and exceed sales goals.
  • Organized store shelves to display most attractive inventory.
  • Greeted incoming customers and offered to evaluate and assess items for appraisal.
  • Estimated value and gave appraisals of merchandise for prospective clients.

Machine Adjustor

Olin Corporation
East Alton, IL
03.2000 - 01.2009
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Manually set up machinery, lathes and grinders.
  • Kept detailed production records and identified hold-ups.
  • Maintained equipment performance by lubricating and cleaning components.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.

Manager

Arby’s
St. Louis, Missouri
01.2001 - 05.2003
  • Executed daily operations of speedy service
  • Directed hiring and assignment of personnel
  • Investigated and resolved food quality and service complaints
  • Reviewed financial transactions and monitored budget to ensure efficient operation, and ensured expenditures stayed within budget limitations
  • Maintained high standards of excellence.

Supervisor/ Team Leader

APAC Customer Service
Alton, Illinois
07.1998 - 02.2002
  • Responsible for managing between 20-35 CSR’s
  • Monitored service calls to observed employee’s demeanor, technical accuracy and conformity to company policies
  • Helped oversee all aspects of growth and development for CSR’s
  • Hired and discharged workers
  • Resolved customer’s complaints.

Education

degree - Business Management HR

Lewis and Clark Community College

Skills

  • Inventory Management
  • Management Training
  • Workforce Management
  • Store Opening and Closing
  • Time Management
  • Recruiting and Hiring
  • Staff Supervision
  • Business Leadership
  • Accounting Policy and Control
  • Inventory Verification
  • Business Operations and Forecasting
  • Critical Thinking and Analysis
  • Payroll Auditing
  • Discrepancy Reconciliation
  • Document Recordkeeping
  • Tax Liabilities
  • Audit Preparation
  • Resource Monitoring
  • Paperwork Processing
  • Tax Return Preparation
  • Account Reconciliation Processes
  • Scheduling and Coordinating
  • Administration and Reporting
  • Managing Employee Relations
  • Stocking and Replenishing
  • Maintaining Production Documents

Affiliations

Highly Motivated, solutions focused professional with extensive experience and an impressive record of achievements within all levels of reception, sales, administration, customer service and management across diverse industries. Combine sound time and resource management skills to implement strategic administrative and customer service and overall bottom-line performance. Exceptional interpersonal and communication skills with proficiency to promote confidence and build and maintain strong business relationships, while interfacing positively with people of diverse backgrounds. Ability to manage multiple tasks without compromise of quality and productivity. Sound organizational skills achieving results that surpass company goals and objectives.

Timeline

Account Technician II/ Full Time TA

DHS- Alton Mental Health Center
04.2021 - 11.2021

Store Keeper I

DHS-AMHC
01.2021 - Current

Front Office Manager

Geodis Logistics
04.2019 - 01.2021

Store Manager

Metro PCS
04.2017 - 09.2019

Accounting Office Manager

Choo Choo’s Hand Car Wash
06.2014 - 05.2017

Owner/ Operator

Kay's Tax Services
11.2012 - Current

On-Site Office Manager

CFA Staffing
05.2012 - 06.2014

Pawn Broker Supervisor

First Cash Pawn
01.2009 - 06.2012

Manager

Arby’s
01.2001 - 05.2003

Machine Adjustor

Olin Corporation
03.2000 - 01.2009

Supervisor/ Team Leader

APAC Customer Service
07.1998 - 02.2002

degree - Business Management HR

Lewis and Clark Community College

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Kenderly EastlingBusiness Manager/Accounting