Kendra Adams
Grand Junction,CO
Summary
Dynamic leader with expertise in operations management and customer focus, at Walmart. Proven track record in enhancing workflow efficiency and boosting team performance by 20%. Skilled in strategic planning and conflict resolution, fostering a collaborative work environment. Adept at coaching and mentoring, driving continuous improvement and achieving business goals.
Supportive Team Lead with 7 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Digital Team Lead
Walmart
12.2023 - Current
- Led team in daily operations, ensuring compliance with company policies and procedures.
- Trained new associates on inventory management and customer service standards.
- Streamlined processes to enhance workflow efficiency and reduce wait times.
- Monitored team performance, providing constructive feedback to improve productivity.
- Collaborated with management to implement strategic initiatives for sales growth.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Managed stock levels, coordinating timely replenishment of merchandise on sales floor.
- Utilized point-of-sale systems to track transactions and manage cash handling efficiently.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Generated reports detailing findings and recommendations.
- Developed training materials for new employees to enhance onboarding process.
- Managed daily operations to ensure team efficiency and task completion.
Dairy Frozen Assistant Manager
Natural Grocers
10.2016 - 07.2021
- Managed inventory levels to ensure optimal product availability and reduce waste.
- Trained new staff on frozen department operations and company policies.
- Implemented efficient stocking procedures to enhance product visibility and accessibility.
- Monitored temperature controls to maintain product quality and safety standards.
- Collaborated with team members to streamline workflow and improve customer service experiences.
- Conducted regular audits of frozen products for freshness and compliance with health regulations.
- Developed promotional displays to maximize sales of seasonal frozen items.
- Assisted in forecasting demand trends, contributing to effective inventory management strategies.
- Supported team members during peak hours, ensuring smooth operations within the frozen department.
- Assisted in inventory management, conducting regular audits to prevent stock discrepancies.
- Reduced wastage of perishable goods through careful stock rotation and monitoring of expiration dates.
- Adhered strictly to safety protocols when handling heavy boxes or operating machinery such as electric pallet jacks or forklifts.
- Improved customer satisfaction by efficiently addressing and resolving frozen department-related concerns.
- Assisted customers with special requests, such as locating hard-to-find items or placing special orders.
- Ensured timely replenishment of high-demand products, minimizing out-of-stock situations.
- Provided exceptional customer service by promptly answering questions and assisting with product selection.
- Participated in continuous learning opportunities, staying updated on industry trends and best practices in frozen food handling and merchandising.
- Contributed to successful sales promotions through creative displays that attracted customers'' attention.
- Collaborated with store management to develop promotional strategies for seasonal sales events.
- Enhanced product presentation by regularly rotating and restocking merchandise on the shelves.
- Maintained a clean and organized frozen section, ensuring items were properly sorted and stored.
- Conducted thorough cleaning routines within the frozen department area, maintaining a sanitary environment compliant with health regulations.
- Facilitated effective communication between store departments regarding product availability, pricing updates, and order requests.
- Delivered accurate information on nutritional content and allergens when queried about specific products in the frozen section.
- Monitored freezer temperatures to guarantee optimal conditions for product quality and safety.
- Increased efficiency in receiving new shipments by coordinating closely with warehouse staff for timely unloading and stocking activities.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Implemented process improvements that increased workflow effectiveness.
- Coordinated scheduling and resource allocation to optimize productivity.
- Monitored key performance indicators to maintain operational standards.
Food Service Worker
Taco Bell
08.2014 - 01.2017
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and sanitation.
- Collaborated with team members to streamline order preparation, enhancing overall operational efficiency.
- Assisted in training new staff on food handling procedures and customer service protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Participated in regular trainings to stay current on industry best practices and trends.
Education
High School Diploma -
Central High School
Grand Junction, CO05-2015
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Quality control
- Workplace safety
- Schedule management
- Operations management
- Employee evaluation
- Product management
- Regulatory compliance
- Client communication
- Employee training
- Task delegation
- Strategic planning
- Team supervision
- Daily workflow improvement
- Goal setting
- Leading team meetings
Certification
- License to Operate- July 2025-Current
- License to Lead- July 2023- Current
- Area Specific: Digital Operations-October 2023- Current
Languages
English
Native or Bilingual
Timeline
Digital Team Lead
Walmart
12.2023 - Current
Dairy Frozen Assistant Manager
Natural Grocers
10.2016 - 07.2021
Food Service Worker
Taco Bell
08.2014 - 01.2017
High School Diploma -
Central High School