Kendra Adleman
Elk Mound,WI
Summary
Dedicated, meticulously detail-oriented and highly organized individual that possesses strong administrative skills and the ability to effectively communicate with people of all ages and backgrounds. Poised and professional with total commitment to providing exceptional customer service and satisfaction. Strong conflict resolution and mitigation skills with a high level of integrity and strong work ethic.
Overview
11
11
years of professional experience
Work History
Lead Infant Teacher
Kids USA Learning Center
2023.06 - Current
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Implemented age-appropriate curricula to meet needs of young learners.
Office Manager
Relevant Builders, LLC
2017.01 - Current
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Front Desk Receptionist
Foxboro Property Management
2020.10 - 2021.02
- Provide exceptional customer service by promptly responding to tenant requests and other inquiries made via website, email, phone or in person
- Create service work orders with detailed descriptions
- Promptly and professionally answer multi-line phone system and greet customers
- Document all communication with tenants and prospective tenants within the industry specific software (Rent Manager)
- Maintain files and records by implementing effective filing systems which boosted office efficiency and organization
- Receive and distribute paperwork and materials from tenants, applicants and vendors
- Resolve customer issues and conflicts quickly and calmly
- Receive payments and write receipts
- Schedule property showings and maintain showings calendar
- Assist other departments as needed
- Create and maintain a welcoming, clean and organized lobby and work space
- Communicate and collaborate with staff on tenant issues and policy development.
Patient Financial Coordinator
Cedar Creek Dental
2017.12 - 2019.11
- Updated accounts with latest patient, payment and insurance Information
- Discussed financial and insurance options with patients
- Generated monthly statements to check outstanding balances
- Reviewed and corrected claim errors to facilitate smooth processing
- Received copayments and compiled daily financial records
- Explained plans for treatment and payment options
- Balanced deposits and credit card payments daily.
Front Desk Patient Coordinator
Trimble Dental
2014.08 - 2017.12
- Documented patient medical Information, case histories and insurance details to facilitate efficient appointment and payment processing
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
- Performed administrative duties utilizing data entry skills in framework of dental database
- Managed master calendar and scheduled appointments for three providers based on optimal patient loads and dentist availability
- Maintained office supply inventory by checking stock and ordering new supplies as needed.
Administrative Assistant
Bill’s Distributing, LLC
2013.07 - 2014.08
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Maintained accounts receivable documentation electronically and on paper
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Handled cash and deposits using the proper accounting procedures and documentation
- Determine charges for services requested, collect deposits, payments and arrange billing.
Education
Additional Coursework in Business Management -
Chippewa Valley Technical College
Eau Claire, WIHigh School Diploma -
Elk Mound High School
Elk Mound, WISkills
- Ability to multi-task and prioritize
- High level of professionalism
- Conflict resolution and mitigation
- Exceptional customer service
- Data entry expertise
- Sound judgement and decision-making
- Time management
- Administration skills
- Scheduling and calendar management
- Quick learner and self-motivated
- Microsoft Office Suite
- Google Applications
- Multi-line Phone Systems
- Social Media Platforms
Timeline
Lead Infant Teacher
Kids USA Learning Center
2023.06 - Current
Front Desk Receptionist
Foxboro Property Management
2020.10 - 2021.02
Patient Financial Coordinator
Cedar Creek Dental
2017.12 - 2019.11
Office Manager
Relevant Builders, LLC
2017.01 - Current
Front Desk Patient Coordinator
Trimble Dental
2014.08 - 2017.12
Administrative Assistant
Bill’s Distributing, LLC
2013.07 - 2014.08
Additional Coursework in Business Management -
Chippewa Valley Technical College
High School Diploma -
Elk Mound High School
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