Kendra Alexander
Orlando,FL
Summary
Results-oriented professional with years of experience in prioritizing tasks and fostering team collaboration. Communicative team leader, possessing outstanding time management, documentation abilities and polished in overseeing employee performance. Aiming for a role that offers greater responsibility in management and leadership.
Overview
13
13
years of professional experience
Work History
Collections Agent
Alorica
Orlando, FL
01.2024 - Current
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Resolved complex issues that arose during the collections process.
- Updated account status records and collection efforts.
- Upheld privacy and security requirements for customer information.
Credit Card Specialist
USAA
Orlando, FL
02.2023 - 01.2024
- Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Reservation Trainer
Wyndham Destinations
Orlando, FL
05.2018 - 03.2020
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium service.
- Relayed information on availability, pricing and discounts to customers.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Collaborated with management to align training goals with organizational objectives.
Customer Service Representative/Team Lead
Convergys/PayPal
Orlando, FL
07.2017 - 03.2018
- Assisting customers with there accounts.
- Transferring customers to correct departments.
- Investigate and resolve customer complaints in a timely manner.
- Addressed customer service inquiries quickly and accurately.
- Tracks 30 interactions per hour for auditing, reporting and training purposes.
Customer Service Representative/Program Manager Ad
Xerox/Egis
Orlando, FL
10.2012 - 03.2017
- Managed high call volume with tact and professionalism.
- Addressed and resolved customer product complaints empathetically and professionally.
- Generated and delivered reports, program review presentations and other program status updates.
- Analyzed and interpreted complex data sets and reports.
- Oversaw program compliance with requirements, schedule and budget.
Education
Jobs Partnership Of Florida -
Life Work Program
2016
High school -
Evans High School
2007
Timeline
Collections Agent
Alorica
01.2024 - Current
Credit Card Specialist
USAA
02.2023 - 01.2024
Reservation Trainer
Wyndham Destinations
05.2018 - 03.2020
Customer Service Representative/Team Lead
Convergys/PayPal
07.2017 - 03.2018
Customer Service Representative/Program Manager Ad
Xerox/Egis
10.2012 - 03.2017
Jobs Partnership Of Florida -
Life Work Program
High school -
Evans High School
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