Kendra Allen
Millersville,PA
Summary
Adaptable and enterprising with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.
Overview
12
12
years of professional experience
Work History
Staffing Manager / Fine Dining Server
Bubes Brewery
Mt. Joy, PA
06.2020 - Current
- Recognize and maintain staffing needs of multiple areas of restaurant.
- Oversee on-boarding and training of all new hires.
- Write weekly schedules to anticipate guest needs.
- Communicate effectively with all management to anticipate specific restaurant needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
Bartender Shift Manager
Appalachian Brewing Company
Lititz, PA
10.2018 - 06.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Restaurant Manager
Longhorn Steakhouse
Wyomissing, PA
01.2010 - 10.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Education
Bachelor of Science - Speech Pathology And Audiology
Richard Stockton College of New Jersey
Pomona, NJSkills
- Team Player
- Supply Ordering and Management
- Delegating Assignments and Tasks
- Investigating Complaints
- Operations and Procedural Knowledge
- Customer Service Best Practices
- Guest Relations
- Calm and Pleasant Demeanor
- Billing and Payment Processing
- Thrives in fast paced environments
Timeline
Staffing Manager / Fine Dining Server
Bubes Brewery
06.2020 - Current
Bartender Shift Manager
Appalachian Brewing Company
10.2018 - 06.2020
Restaurant Manager
Longhorn Steakhouse
01.2010 - 10.2018
Bachelor of Science - Speech Pathology And Audiology
Richard Stockton College of New Jersey
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