Kendra Ashe
Ahoskie,NC
Summary
Authorized to work in the US for any employer Certified Nursing Assistant offering 6 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cigna
10.2022 - 05.2023
- Implemented innovative methods for streamlining the customer service process.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
12.2021 - 03.2022
- Implemented innovative methods for streamlining the customer service process.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
Certified Nursing Assistant
Accordius Health Creekside Nursing home
Ahoskie, NC
02.2016 - 04.2020
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
Office Assistant
NCWC Internship & Career Services Center
Ahoskie, NC
03.2015 - 07.2015
- Documented and routed business correspondence to manage office paperwork
- Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation
- Made orders for new office supplies based on demand and budgetary restraints
- Monitored calendars and scheduled appointments based on availability and established load limits
- Created PowerPoint presentations used for diverse business needs
- Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
Overnight Stocker
Wal-Mart
Ahoskie, NC
08.2014 - 02.2015
- Removed product from boxes and placed on shelves according to merchandising guidelines
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized
- Reset merchandise throughout assigned section to give shelves and racks professional appeal
- Prepared products by adding tags and readying pallets for restocking
- Observed strict safety measures while stocking shelves to prevent falls and mishaps
- Assisted customers with product, promotion and policy information
- Assessed floor displays to restock merchandise
- Used GIS software to locate merchandise in inventory for shelf restocking.
McDonald's Crew Member
McDonald's
Murfreesboro, NC
04.2011 - 08.2011
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift
- Packed fast food products in approved containers, cups and bags
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
- Prepared quality products while maintaining portion control and presentation within service goal times
- Drove team success by completing assigned task quickly and accurately
- Demonstrated proper food safety practices by accurately completing quality control checklist
- Answered customer questions and took orders
- Totaled bills, accepted payments and returned change.
Education
High School Diploma -
Hertford County High School
Ahoskie, NC06-2007
Some College (No Degree) -
East Carolina University
Greenville, NCSkills
- Calm and level-headed under duress
- Performing patient intakes
- Medical terminology knowledge
- Infection control procedures
- Grooming and bathing assistance
- Patient relations
- Documentation procedures expert
- Charting expertise
- Excel spreadsheets
- Strong interpersonal skills
- Professional and mature
- Strong problem solver
- Dedicated team player
- Call Center Operations
- Positive and professional
- Customer Service
- Typing proficiency
- Computer Proficiency
Certification
- Certified Nursing Assistant (CNA), 07/01/17, 07/01/19
- Certified Nursing Assistant (CNA), 07/01/15, 07/01/17
- CPR
Timeline
Customer Service Representative
Cigna
10.2022 - 05.2023
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
12.2021 - 03.2022
Certified Nursing Assistant
Accordius Health Creekside Nursing home
02.2016 - 04.2020
Office Assistant
NCWC Internship & Career Services Center
03.2015 - 07.2015
Overnight Stocker
Wal-Mart
08.2014 - 02.2015
McDonald's Crew Member
McDonald's
04.2011 - 08.2011
High School Diploma -
Hertford County High School
Some College (No Degree) -
East Carolina University
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