Kendra Baker
San Antonio,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Medtronic
Product Support Specialist
San Antonio , TX
2017.07 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Planned and completed group projects, working smoothly with others.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Answered 35 calls per shift to assist with customer questions and concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with others to discuss new opportunities.
- Completed day-to-day duties accurately and efficiently.
CVS Health
Customer Service Representative
San Antonio , TX
2014.06 - 2017.07
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained schedule of class assignments to meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Answered 35 calls per shift to assist with customer questions and concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
New Hope Academy
San Antonio, TX2008-08
Skills
- Cultural Awareness
- Self-Directed
- 30 WPM Software Proficiency
- Written Communication
- Problem-Solving
- Organization
- Training & Development
- Supervision and Leadership
- Remote Office Availability
- Critical Thinking
- Friendly, Positive Attitude
- Team Building
- Collaboration
Accomplishments
- Agent of the month multiple times within my department
- Recognized to the entire Medtronic company as Star Agent of the year
- Mission First and Quality Award
- Move with Speed and Decisiveness Award
Affiliations
- I am apart of the African Descendant Group at Medtronic
Timeline
Medtronic
Product Support Specialist
2017.07 - Current
CVS Health
Customer Service Representative
2014.06 - 2017.07
High School Diploma -
New Hope Academy
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