Kendra Banks
Overview
8
8
years of professional experience
Work History
Hematopathology Coordinator
Quest Diagnostics
01.2023 - Current
- Build and implement team assignments for effectively monitoring patient tests to ensure timely completion
- Prepare and distribute consult cases while disseminating patient reports for five pathologists
- Create and maintain worklists for all pending orders for patient cases
- Provide follow-up and patient results to five pathologists to incorporate into reports
- Pull slides and print patient reports of previous medical history for each
- Enter data, generate reports, and produce tracking documents.
- Gather and organize materials to support operations.
- Set priorities and problem-solve workflow issues to maintain rapport with customers and managers.
- Track records, file documents and maintain communication between clients to manage office activities.
- Handle incoming and outgoing shipping and receiving activities.
- Evaluate operational practices and identify improvement opportunities to develop revisions for systems and procedures.
Customer Service Support
Experian
10.2020 - 12.2022
- Effectively navigate between multiple systems to capture consumer data
- Assist customers comprehend credit bureau processes and educate on appropriate steps to request corrections
- Handle confidential and highly sensitive information following company and Federal regulations
- Accept customer requests for aid, identify support needed, and either help or forward their requests to appropriate functional area
- Demonstrate strong communication skills through active listening
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Reference Test Clerk
LabCorp
09.2020 - 02.2022
- Perform specimen retrieval, racking, and sorting
- Prepare laboratory specimens for various analysis and testing
- Process samples to be sent to additional facilities
- Research, troubleshoot, and resolve specimen problems
- Offer support to various areas within the lab
- Prepared samples for analysis by performing sample preparation tasks.
Ambulance Dispatcher
Medic One Medical Response
02.2019 - 08.2020
- Responded to all client requests for medical emergency transports in an efficient and professional manner
- Dispatched emergent and non-emergent calls to and from hospitals, clinics, and assistant living facilities
- Accurately input data into Excel spreadsheets for different run types
- Operated telephone, radio, and computer communications equipment
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Provided on-the-job training and coaching to develop new dispatchers.
Laboratory Assistant
Quest Diagnostics
10.2015 - 02.2019
- Performed technical and non-technical procedures required to process and submit for patient evaluation
- Prepared reagents and buffers for processing patient specimens
- Operated automated and semi-automated laboratory equipment simultaneously
- Properly handled and disposed of all biohazard and chemical waste
- Applied aseptic techniques to ensure a sterile workspace
- Performed all required tests on biological specimens in accordance with National SOPs and company procedures
- Prepared samples for analysis by performing complex sample preparation tasks.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Troubleshot and resolved equipment and process issues.
Education
B.S - Biology; Chemistry Support
Alverno College
12.2014
Skills
- Microsoft Office Suite
- Analytical Skills
- Leadership
- Data Collection
- Data Entry
- Medical Terminology
- Self-Motivated
- Active Listening
- Clerical Support
- Teamwork and Collaboration
- Excellent Communication
- Multitasking Abilities
- Attention to Detail
- Decision-Making
- Problem-Solving
- Critical Thinking
Timeline
Hematopathology Coordinator
Quest Diagnostics
01.2023 - Current
Customer Service Support
Experian
10.2020 - 12.2022
Reference Test Clerk
LabCorp
09.2020 - 02.2022
Ambulance Dispatcher
Medic One Medical Response
02.2019 - 08.2020
Laboratory Assistant
Quest Diagnostics
10.2015 - 02.2019
B.S - Biology; Chemistry Support
Alverno College