Overview
Work History
Education
Skills
Timeline
Generic

Kendra Banks

Overview

8
8
years of professional experience

Work History

Hematopathology Coordinator

Quest Diagnostics
01.2023 - Current
  • Build and implement team assignments for effectively monitoring patient tests to ensure timely completion
  • Prepare and distribute consult cases while disseminating patient reports for five pathologists
  • Create and maintain worklists for all pending orders for patient cases
  • Provide follow-up and patient results to five pathologists to incorporate into reports
  • Pull slides and print patient reports of previous medical history for each
  • Enter data, generate reports, and produce tracking documents.
  • Gather and organize materials to support operations.
  • Set priorities and problem-solve workflow issues to maintain rapport with customers and managers.
  • Track records, file documents and maintain communication between clients to manage office activities.
  • Handle incoming and outgoing shipping and receiving activities.
  • Evaluate operational practices and identify improvement opportunities to develop revisions for systems and procedures.

Customer Service Support

Experian
10.2020 - 12.2022
  • Effectively navigate between multiple systems to capture consumer data
  • Assist customers comprehend credit bureau processes and educate on appropriate steps to request corrections
  • Handle confidential and highly sensitive information following company and Federal regulations
  • Accept customer requests for aid, identify support needed, and either help or forward their requests to appropriate functional area
  • Demonstrate strong communication skills through active listening
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Reference Test Clerk

LabCorp
09.2020 - 02.2022
    • Perform specimen retrieval, racking, and sorting
    • Prepare laboratory specimens for various analysis and testing
    • Process samples to be sent to additional facilities
    • Research, troubleshoot, and resolve specimen problems
    • Offer support to various areas within the lab
    • Prepared samples for analysis by performing sample preparation tasks.

Ambulance Dispatcher

Medic One Medical Response
02.2019 - 08.2020
  • Responded to all client requests for medical emergency transports in an efficient and professional manner
  • Dispatched emergent and non-emergent calls to and from hospitals, clinics, and assistant living facilities
  • Accurately input data into Excel spreadsheets for different run types
  • Operated telephone, radio, and computer communications equipment
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Provided on-the-job training and coaching to develop new dispatchers.

Laboratory Assistant

Quest Diagnostics
10.2015 - 02.2019
  • Performed technical and non-technical procedures required to process and submit for patient evaluation
  • Prepared reagents and buffers for processing patient specimens
  • Operated automated and semi-automated laboratory equipment simultaneously
  • Properly handled and disposed of all biohazard and chemical waste
  • Applied aseptic techniques to ensure a sterile workspace
  • Performed all required tests on biological specimens in accordance with National SOPs and company procedures
  • Prepared samples for analysis by performing complex sample preparation tasks.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Troubleshot and resolved equipment and process issues.

Education

B.S - Biology; Chemistry Support

Alverno College
12.2014

Skills

  • Microsoft Office Suite
  • Analytical Skills
  • Leadership
  • Data Collection
  • Data Entry
  • Medical Terminology
  • Self-Motivated
  • Active Listening
  • Clerical Support
  • Teamwork and Collaboration
  • Excellent Communication
  • Multitasking Abilities
  • Attention to Detail
  • Decision-Making
  • Problem-Solving
  • Critical Thinking

Timeline

Hematopathology Coordinator

Quest Diagnostics
01.2023 - Current

Customer Service Support

Experian
10.2020 - 12.2022

Reference Test Clerk

LabCorp
09.2020 - 02.2022

Ambulance Dispatcher

Medic One Medical Response
02.2019 - 08.2020

Laboratory Assistant

Quest Diagnostics
10.2015 - 02.2019

B.S - Biology; Chemistry Support

Alverno College
Kendra Banks