Kendra Batson
Fairmont
Summary
Experienced in fast-paced environments, known for strong multitasking and complex problem-solving skills. Successfully maintained compliance with health standards and improved customer experiences through attentive service and efficient operations.
Overview
8
8
years of professional experience
Work History
Bartender
Kendra's Hotspot&grill
09.2025 - 12.2025
- Prepared and served a variety of alcoholic and non-alcoholic beverages to customers.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Engaged with patrons to provide exceptional customer service and enhance their dining experience.
- Processed transactions efficiently using point-of-sale system for accurate billing.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Assistant Store Manager
BFS Foods
12.2022 - 12.2024
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored new team members to enhance performance and customer service standards.
- Managed inventory levels, conducting regular audits to minimize shrinkage and optimize stock availability.
- Developed staff schedules to align with peak business hours, improving operational efficiency.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Correctional Officer
Pruntytown Correctional Center
02.2020 - 07.2023
- Supervised daily inmate activities to ensure safety and compliance with facility regulations.
- Conducted regular security checks to identify potential risks and maintain a secure environment.
- Collaborated with staff to implement conflict resolution strategies among inmates, reducing incidents.
- Monitored inmate behavior and reported unusual activities to enhance overall facility security.
- Trained new correctional officers on protocols, emergency procedures, and effective communication techniques.
- Developed and enforced safety protocols that improved incident response times within the facility.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Observed behavior of residents individually and in groups.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
Pilot Car Driver
Pilot Driver
06.2018 - 07.2018
- Coordinated safe transport of oversized loads, ensuring compliance with local regulations.
- Monitored traffic conditions to optimize route efficiency and reduce delays.
- Communicated effectively with truck drivers and escort vehicles to ensure safety during transit.
- Conducted pre-trip inspections of pilot car for operational readiness and safety standards.
Education
GED -
White School/ Youth
Fairmont, WV03-2011
Skills
- Complex Problem-solving
- Complex Problem-solving
- Complex Problem-solving
- Complex Problem-solving
- Complex Problem-solving
- Complex Problem-solving
- Complex Problem-solving
- Complex Problem-solving
- Complex Problem-solving
Timeline
Bartender
Kendra's Hotspot&grill
09.2025 - 12.2025
Assistant Store Manager
BFS Foods
12.2022 - 12.2024
Correctional Officer
Pruntytown Correctional Center
02.2020 - 07.2023
Pilot Car Driver
Pilot Driver
06.2018 - 07.2018
GED -
White School/ Youth