Kendra Beasley

• Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the customer from their initial contact through case resolution

• Act as a resource of all product knowledge and service support

• Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner

• Act as a liaison between customer, service support and dealership by following up to ensure customer satisfaction

• Responsible for handling inbound customer calls in a helpful, courteous and professional manner,displaying knowledge and concern for their needs

• Responsible for handling emails

• Exhibit strong follow up and organizational skills, in both verbal and written communication

• Responsible for resolving customer issues using all available resources, including Dealers i.e. Service Personnel, Subject Matter Experts', leadership, and Field Service Engineers

• Return all email and voice mail messages promptly and follow up with customers and dealers as committed

• Responsible for documenting all customer interactions

• When necessary, use applicable customer satisfaction tools to resolve customer issues - tools include financial assistance, service plans, payments and maintenance plans

• Ability to meet specified goals as set forth by management

• Provide feedback to management for the continued and improved performance of the department to foster positive results and growth

• Work as a team player – assist other team members when in need of support

• Other duties as assigned

• Service Medicare members giving general info, benefits and authorization calls for Humana Pharmacy

• Provide travel and transit system-related information and service to customers, and assist customers with fare media purchases, card usage and any related problems

• Outbound/Inbound sales calls for AT&T Small Business Accounts
• Sale/Upgrade products and services for AT&T

• Greet customers, Process customers transactions on register, Visual merchandise gift shop, Restock, clean, and maintain gift shop and stockroom, Count down registers and process paperwork at closing

• Assist and prepare customers orders, Prep store for opening, Count and process registers at opening and closing, Completed paperwork in Digital Dining System, Count Inventory and input into When to Management system, Process food orders through Ben E
• Keith, Unload food trucks

• Greet customers, Assist customers with finding merchandise, Process customer transactions on register, Clean and maintain area and fitting room

• Answered calls regarding customer's accounts, Resolve customers complains or issues, Sale of products benefitting customer and company, Customer account retention, Processed personal payroll