Kendra Beauchemin
Warwick
Summary
Hard-working professional with 4 years of experience with Citizens and a proven knowledge of loan payment processing and process improvements. Aiming to leverage my skills to successfully fill the needed role in your company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Universal Operator
Citizens
04.2024 - Current
- Process loan payments accurately and efficiently.
- Lead process improvement initiatives to optimize workflows.
- Manage projects using agile methodologies and JIRA for continuous improvement.
- Identified and implemented process improvements to enhance efficiency and accuracy.
Scheduling Specialist
Silk Title Company
08.2021 - 04.2022
- Contacted clients to coordinate appointments and confirm requirements for real estate closings.
- Developed a working relationship with banks, clients, attorneys, and notaries.
- Balanced and reviewed closing documents for refinance transactions.
- Conducted training sessions for onboarded employees on department procedure.
- Addressed client concerns regarding notary performance, closing documents, disbursement of funds, and required legal documents.
Shift Manager
McDonald's
11.2016 - 07.2021
- Ensured the restaurant's sanitation complies with all safety regulations.
- Effectively coordinated daily restaurant management operations.
- Addressed any customer concerns or wishes appropriately.
- Implemented positive employee policies and procedures.
- Continually adapted and excelled in a fast-paced environment.
- Kept employees working on task to meet business and customer needs.
Education
Psychology
Community College of Rhode Island
Warwick, RI01.2020
Skills
- Training and mentoring
- Loan payment processing
- Process improvement
- Team building
- Proficient in JIRA
- Agile project management
- Cross-department collaboration
Certification
Food Safety
Timeline
Universal Operator
Citizens
04.2024 - Current
Scheduling Specialist
Silk Title Company
08.2021 - 04.2022
Shift Manager
McDonald's
11.2016 - 07.2021
Psychology
Community College of Rhode Island