Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kendra Beck

Palm Bay

Summary

Results-oriented Customer Service Representative holds a high level of professionalism and courtesy at all times. Manages a high volume of inbound and outbound customer calls to assist callers with various issues. Communicative individual with a track record of exceeding sales quotas.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Member Service Executive

LetsGetChecked
01.2025 - Current
  • Served as the primary contact for complex member inquiries via phone and email.
  • Diagnosed technical issues through direct member interaction, ensuring effective solutions.
  • Managed ticket queue to guarantee documentation and resolution within service level agreements.
  • Handled inbound inquiries regarding account setup, system navigation, and program information.
  • Provided technical assistance for multi-factor authentication and online account setup.
  • Made outbound calls for program enrollment and follow-up on test kit returns.
  • Completed system documentation to maintain accurate member records.
  • Collaborated with clinical teams to ensure appropriate support based on program guidelines.

Host

Frigates
12.2022 - 12.2023
  • Addressed customer concerns or complaints professionally and promptly.
  • Used the POS system to input reservations and orders.
  • Maintained the cleanliness of the hostess stand, lobby area, and menus.
  • Ordered supplies to maintain adequate on-hand levels for food service needs.
  • Greeted and seated guests promptly to ensure a welcoming atmosphere.

Home Health Aide

Private Duty
12.2021 - 12.2023
  • Assists with all activities of daily living.
  • Correctly assists the patient with self-administered medications by opening bottle caps for the patient, reading medication labels, checking the dose being self-administered against the prescribed dose on the container label, and observing the patient take the medication.
  • Helps patients maintain good personal hygiene by performing or supervising bathing, grooming, skin care, oral care, nail/foot care, and other activities.
  • Assists in feeding patients, is able to communicate basic principles of nutrition, and observes and records food and fluid intake when necessary.
  • Provides necessary skills to safely assist the patient with mobility, exercises, and transfers.
  • Practice acceptable infection control principles, and provide a clean, safe, and comfortable environment.
  • Willingly assists with other household duties, including light laundry, bed changing and bed making, light meal preparation, light housekeeping, and shopping.

Customer Service Executive 2

Percepta
10.2021 - 12.2022
  • Reference current materials to answer escalated and complex inquiries from customers regarding product concerns.
  • Provide assistance to customers regarding website navigation.
  • Educate customers on products, provide first call resolution by working with appropriate internal and external resources, and ensure closure of all inquiries.
  • Document all activities for quality and metrics reporting.
  • Process written customer correspondence, and provide the appropriate level of follow-up in a timely manner.
  • Research and identity-processing inaccuracies.
  • Identify trends related to customer inquiries that may lead to policy or process improvements that support excellent customer service, and impact quality and performance standards.
  • Work with other departments on cross-functional tasks and projects.
  • Maintain performance and quality standards based on established call center metrics, including turn-around times.

Education

High School Diploma -

Bayside High School
Palm Bay, FL
05-2021

Skills

  • Exceptional computer skills
  • Ability to focus and multitask
  • Excellent reading and interpretation skills
  • Adhere to the work schedule
  • Ability to memorize, recall, or research answers quickly
  • Excellent voice and phone etiquette
  • Strong attention to detail
  • Excellent listening skills
  • Teamwork
  • Ability to think fast
  • Customer service skills
  • Strong interpersonal and communication skills
  • Technical troubleshooting
  • Cross-functional collaboration
  • Case and ticket management
  • Advanced member support
  • Process improvement and operational support

Certification

Microsoft Word

Timeline

Member Service Executive

LetsGetChecked
01.2025 - Current

Host

Frigates
12.2022 - 12.2023

Home Health Aide

Private Duty
12.2021 - 12.2023

Customer Service Executive 2

Percepta
10.2021 - 12.2022

High School Diploma -

Bayside High School

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