Kendra Betz
Argyle
Summary
Former Active Duty Air Force. Dedicated Paralegal/Data Entry Specialist with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Diligent and punctual duties and reconciliations. Superior WPM typing speed. Exceptional customer service and decision-making skills. Passionate about business success and talented at supporting company staff, office personnel and customer needs. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
32
32
years of professional experience
Work History
Logistics Accounting
Maersk/Pilot Freight Services
10.2022 - 06.2023
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Paralegal Specialist
U.S. Small Business Admin - Office Of Disaster Assistance
06.2020 - 03.2022
- Communicated with customers via telephone to answer questions, process transactions and resolve issues.
- Reviewed draft loan authorizations for all loans.
- Responsible for reviewing executed legal documents to determine legal sufficiency such as Notes and Security Agreements, recordation requirements for deeds of trust and mortgages; flood insurance requirements, escrow documents, and general SBA loan procedures.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Filed completed packages quickly and efficiently.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
- Examined and verified information in loan application and closing documents.
- Scanned and uploaded loan and related documents into system.
- Conveyed acceptance or rejection to customers by mail, telephone, or in person.
Office Assistant/Library Assistant
Northwest Independent School District
08.2018 - 06.2020
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Answered phone calls daily and pleasantly welcomed visitors to office.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- I was tasked with creating documents through Google Docs, as well as using Google Sheets to maintain book counts, as well as pricing for books within the library.
- I was in charge of the disbursement of all textbooks throughout the entire school to teachers and students alike.
- I helped the school librarian maintain a 14,000 book library to include shelving, rotating old and new publications, and general upkeep.
- I assisted the front office with student enrollment and attendance.
- I substituted in grades K-5 whenever needed
- I was trained to use a multi-line phone system
Co-Owner/Operator
LynnLeigh Lane Designs
01.2013 - 01.2019
- Co-owned and operated craft business on Etsy
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Conferred with customers to understand needs and finalize purchase orders.
- Kept records for production, inventory, income and expenses.
- Handmade pillows, garden flags, heating pads and other home decor items
Preschool Teacher
The Hills Church of Christ
09.2012 - 05.2016
- Taught children foundational skills in colors, shapes and letters.
- Implemented hands-on, play-based strategies for experiential learning.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Developed professional relationships with parents, teachers, directors and therapists.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Established indoor and outdoor safe play environments for toddler-age children.
- Incorporated music, art and theater into lesson planning.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Worked closely with site director, family care workers, classroom teaching team and other specialists.
- Instructed Christian curriculum classes for preschool aged children.
Paralegal Specialist
United States Air Force, USAF
12.1996 - 03.1999
- Assisted attorneys by researching and consolidating information from legal resources.
- Prioritized claims, conducted investigations and prepared reports.
- Kept administrative and legal law libraries in compliance and current with latest information.
- Identified and analyzed legal documents, discoveries and contracts.
- Participated in client interviews, observed questioning process and documented information.
- Researched documents and publications to establish case-altering details and evidence.
- Partnered with attorneys to provide detailed performance reports for corrective action planning.
- Supported leadership by examining deeds of trust to determine grantor, grantee, trustee and loan amounts.
- Worked with internal departments on loss mitigation.
Pharmacy Technician
United States Air Force, USAF
08.1993 - 08.1996
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted daily bulk orders to maintain inventory levels.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Used 8-point check system to verify labeled prescriptions.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Prepared prescription labels, promoting accuracy in medication administration and dosing.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Established and updated patient profiles, medications and insurance details.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Received, reviewed, dispensed and labeled prescriptions daily.
- Closely inspected medications to determine accuracy of identities, strengths and purities.
- Educated patients on prescription instructions and answered questions regarding drug side effects.
- Entered patient and medication information to generate prescription labels.
Data Entry Specialist
Airborne Express
05.1991 - 01.1993
- Completed accurate and efficient data entry and database updates to support business operations.
- Identified, corrected and reported data entry errors.
- Identified and corrected data entry errors to prevent duplication across systems.
- Compiled data from source documents prior to data entry.
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
- Communicated with coworkers regarding deadlines and project milestones.
- Proofread documents and edited materials to correct grammar and spelling mistakes.
- Maintained quality levels above prescribed minimums to support team productivity.
- Identified system and account issues to quickly and accurately resolve.
Education
Some College (No Degree) -
Tarrant County College District
Fort Worth, TXSome College (No Degree) -
Butler County Community College
El Dorado, KSHigh School Diploma -
Richland High School
North Richland Hills, TX05.1990
Skills
- Data entry documentation
- 10-key proficiency
- Technologically savvy
- High-energy attitude
- Problem-solving abilities
- Inbound and Outbound Calling
- Adaptive team player
- Customer relations
- Clerical support
- Courteous demeanor
- File documentation
- Client account management
Education and Training
other,other,other
Timeline
Logistics Accounting
Maersk/Pilot Freight Services
10.2022 - 06.2023
Paralegal Specialist
U.S. Small Business Admin - Office Of Disaster Assistance
06.2020 - 03.2022
Office Assistant/Library Assistant
Northwest Independent School District
08.2018 - 06.2020
Co-Owner/Operator
LynnLeigh Lane Designs
01.2013 - 01.2019
Preschool Teacher
The Hills Church of Christ
09.2012 - 05.2016
Paralegal Specialist
United States Air Force, USAF
12.1996 - 03.1999
Pharmacy Technician
United States Air Force, USAF
08.1993 - 08.1996
Data Entry Specialist
Airborne Express
05.1991 - 01.1993
Some College (No Degree) -
Butler County Community College
Some College (No Degree) -
Tarrant County College District
High School Diploma -
Richland High School
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