Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendra Bilbo

Loudon,TN

Summary

I am an organized and dedicated Administrative Assistant providing exceptional customer service in fast-paced environments, keen attention to detail with strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support while also being responsible, punctual and productive when working with little to no supervision.

Overview

8
8
years of professional experience

Work History

CSS/Administration Assistant

TN Air National Guard
11.2020 - Current
  • Streamlined office processes by implementing efficient organizational strategies and time management techniques.
  • Enhanced communication efficiency by creating comprehensive internal documentation and updating office policies for clarity.
  • Reduced administrative workload for supervisors and managing calendar appointments.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Collaborated with cross-functional teams on various projects, ensuring smooth workflow and completion within deadlines.
  • Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
  • Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
  • Managed travel arrangements for senior executives, including flight bookings, hotel reservations, and transportation services as needed.
  • Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
  • Contributed to team morale-building initiatives by participating in employee evaluations and activities throughout the year.
  • Maintained open lines of communication between departments through effective liaison duties that fostered collaboration efforts.
  • Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
  • Ensured smooth operations within the office environment, troubleshooting technical issues with equipment as necessary to prevent disruptions in daily activities.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Prepared weekly employee work schedules to meet operational needs.
  • Updated spreadsheets and databases to track, analyze, and report on operation/mission performance.
  • Booked airfare, hotel, and ground transportation to coordinate mission travel needs.
  • Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
  • Assisted coworkers and staff members with special tasks on weekly basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Financial Aid Office Assistant

Young Harris College
08.2015 - 04.2019
  • Streamlined financial aid processes by implementing efficient data entry and organizational techniques.
  • Maintained strict confidentiality, protecting sensitive student data and adhering to privacy regulations.
  • Assisted in the administration of various grant programs, helping eligible students access funding opportunities.
  • Reduced errors in data entry through diligent review of records, leading to increased application processing efficiency.
  • Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on weekly basis.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Education

Airman Leadership School

Air University - Arizona State University
Tempe, AZ
09.2023

3F5X1 - Administration

81st Training Wing
Keesler Air Force Base
11.2020

Bachelor of Science - Biology

Young Harris College
Young Harris, GA
05.2019

Skills

  • Mission Management
  • Administrative Support
  • Data Entry
  • Confidential Document Control
  • Mail Handling
  • Office Administration
  • Telephone Reception
  • Data Organization
  • Data Evaluation
  • Spreadsheet Tracking
  • File Organization
  • Office Management
  • Travel Coordination
  • Attention to detail
  • Calendar management
  • Confidentiality handling
  • Document management
  • Written communication
  • Multitasking
  • Organizational skills
  • Time management
  • Travel arrangements
  • Customer service
  • Verbal communication
  • Spreadsheets
  • Filing

Timeline

CSS/Administration Assistant

TN Air National Guard
11.2020 - Current

Financial Aid Office Assistant

Young Harris College
08.2015 - 04.2019

Airman Leadership School

Air University - Arizona State University

3F5X1 - Administration

81st Training Wing

Bachelor of Science - Biology

Young Harris College

Similar Profiles

CREATE PROFILE
Kendra Bilbo