Kendra Bledsoe
Spring,TX
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Customer Service Lead Manager
Tractor Supply
10.2023 - 07.2024
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Player Service Shift Manager
Hollywood Casino At Charles Town Races
04.2021 - 09.2023
- Managed daily cash intake by counting out registers and tabulating profits.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reinforced rules to promote superior employee performance.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
Player Service Assistant Manager
Hollywood Casino At Charles Town Races
03.2020 - 04.2021
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Provided valuable input during player evaluations, contributing to roster decisions based on performance metrics and potential growth opportunities.
Player Service Lead Manager
Hollywood Casino At Charles Town Races
06.2019 - 03.2020
- Collaborated with other teams and departments for successful implementation of initiatives.
- Promoted customer service by requiring associates to promptly greet and assist customers.
- Assisted with training and development of store associates.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Enhanced team performance by implementing effective training and coaching strategies.
Player Services Representative
Hollywood Casino At Charles Town Races
06.2018 - 06.2019
- Greeted customers in a professional and friendly manner.
- Assisted customers with questions regarding gaming rules, regulations, and procedures.
- Processed player signups and registrations for tournaments and promotions.
- Maintained up-to-date knowledge of all gaming products available at the casino.
- Performed cashiering duties including cashing out chips, coins, and tokens for patrons.
- Ensured proper handling of sensitive documents such as credit applications, check cashing forms, and other paperwork.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Oversaw daily operations of the cash cage, ensuring that all customer transactions were processed accurately and efficiently.
CSM Manager
Walmart
08.2016 - 03.2018
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Balanced cashier drawers to maintain accurate amounts/counts.
- Managed all front end cashier register's.
- Helped employees accomplish tasks during peek hours.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
CAP Team 1 Associate
Walmart
08.2014 - 08.2016
- Monitored inventory levels on a regular basis to ensure adequate stock is available at all times.
- Maintained cleanliness of work area at all times.
- Helped customers on floor with locating, reaching and selecting merchandise.
- Set up and maintained modular displays and aisleway stacks to move targeted merchandise.
- Used inventory management systems and completed bin audits.
- Operated forklift and pallet jack to transport heavy loads.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Labeled and priced merchandise, securing fragile and high-shrink products.
Education
High School Diploma -
Jefferson High School
05.2014
Skills
- Operations Management
- Schedule Management
- Schedule Oversight
- Quality Assurance
- Delegating Work
- Team Building
- Process Improvements
- Documentation and Reporting
- Equipment Troubleshooting
- Training and Mentoring
- Inventory Controls
- Handling Customer Complaints
- Flexible Schedule
- Hiring and Recruiting
- Cash Handling
- Staff Training and Onboarding
- Decision-making
- Supply Ordering
- Customer Complaint Resolution
Timeline
Customer Service Lead Manager
Tractor Supply
10.2023 - 07.2024
Player Service Shift Manager
Hollywood Casino At Charles Town Races
04.2021 - 09.2023
Player Service Assistant Manager
Hollywood Casino At Charles Town Races
03.2020 - 04.2021
Player Service Lead Manager
Hollywood Casino At Charles Town Races
06.2019 - 03.2020
Player Services Representative
Hollywood Casino At Charles Town Races
06.2018 - 06.2019
CSM Manager
Walmart
08.2016 - 03.2018
CAP Team 1 Associate
Walmart
08.2014 - 08.2016
High School Diploma -
Jefferson High School
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