- Yoga
- Road Trips
- Embracing outdoor adventures such as hiking and camping
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Animal Care
- Watching Movies and TV Shows
- Reading
- Music
- Cooking
- Baking
Kendra Bockius
St. Louis,MO
Summary
Dynamic executive assistant with a proven track record of exceeding expectations in administrative support while managing multiple projects simultaneously. Known for a strong work ethic and exceptional organizational skills, consistently contributing to enhanced operational efficiency. Adept at fostering a positive work environment that boosts team morale and productivity. Committed to delivering high-quality results that align with organizational goals and drive success.
Overview
24
24
years of professional experience
Work History
Assistant to the Chief
Washington University in St. Louis
St. Louis, MO
05.2022 - Current
- Maintain daily, weekly, monthly schedule for division chief and Division business administrator.
- Drafting letters
- Coordinated administrative tasks to support faculty and staff operations.
- Streamlined communication between departments, enhancing collaboration and efficiency.
- Assisted in the preparation of reports and presentations for academic initiatives.
- Developed training materials for onboarding new team members, improving knowledge transfer.
- Mentored junior staff on best practices for project management and execution.
- Led initiatives to enhance office organization, resulting in improved resource accessibility.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Reduced response time to external inquiries, establishing structured system for tracking and managing emails.
- Boosted team productivity with regular preparation of detailed reports and presentations.
- Facilitated onboarding process for new hires, accelerating their integration into team.
- Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
- Bolstered office security measures, updating and enforcing policies for handling confidential information.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Performed wide-ranging administrative, financial and service-related functions.
- Volunteered to help with special projects of varying degrees of complexity.
- Proofread and edited documents for accuracy and grammar.
- Planned and coordinated logistics and materials for leadership meetings, committee meetings, and staff events.
- Trained and supervised employees on office policies and procedures.
- Travel planning
- Event planning/ coordinator for various division activities (Parties, gifts, meetings)
Medical Secretary III
Washington University in St. Louis
St. Louis, MO
09.2020 - 05.2022
- Scheduling coordinator for Fetal Cardiology clinic and Fontan Clinic
- Insurance precertification for radiology, genetic and fetal echocardiogram testing
- Master template builder in Epic
- Administrative assistant to 6 Physicians
- - Manage and schedule meetings
- - Manage vacation/ conference scheduling
- - Open/close clinics
- Various general office duties
- - Mail sorting
- - Faxing
- - General knowledge of various office equipment
Pre Certification Coordinator
Washington University in St. Louis
St. Louis, MO
11.2014 - 09.2020
- Verify insurance coverage and benefits for genetic testing
- Accession new Genetic testing cases
- Reviewing information on specimens received for accuracy in patient care
Physicians Billing Representative II
Washington University in St. Louis
St. Louis, MO
06.2012 - 11.2014
- Checking patients in and out for appointments and testing
- Front and back desk personnel
- Health insurance verification
- Go-To person for department staff and patients
Representative II, Health Information Management
Barnes-Jewish Hospital
St. Louis, MO
07.2005 - 06.2012
- Responsible for the processing of patients that expire in the hospital
- Death certificates, funeral home contact, medical examiner contact, MTS contact, autopsy contact
- Chart assembly/analysis
- Records releasing to patients and various outside agencies
Assistant Store Manager
Skechers USA
St. Louis, MO
08.2002 - 06.2005
- Training of new employees
- Scheduling
- Advanced product knowledge
- Customer service
Education
Associates in Arts degree (A.A.) - Communications
Washington University
St. Louis, MO12-2021
Skills
- Problem-solving
- Workload management
- Administrative duties
- Event planning
- Schedule coordination
- Meeting scheduling
- Document preparation
- Data confidentiality
- Verbal and written communication
- Team collaboration
- Relationship building
- Schedule and calendar management
Accomplishments
Crucial participant in the day-to-day functions of my division chief and the entire division.
- Effective Communication
- Point of contact for the division chief, various directors, managers, supervisors and visitors. I am quick to respond, support and help.
- Daily handling of confidential matters with discretion.
- event planner/coordinator for division activities (weekly meetings, division parties, divion gifts).
- Expert ability to work with various personalities in a calm, professional, positive manner.
Interests
Timeline
Assistant to the Chief
Washington University in St. Louis
05.2022 - Current
Medical Secretary III
Washington University in St. Louis
09.2020 - 05.2022
Pre Certification Coordinator
Washington University in St. Louis
11.2014 - 09.2020
Physicians Billing Representative II
Washington University in St. Louis
06.2012 - 11.2014
Representative II, Health Information Management
Barnes-Jewish Hospital
07.2005 - 06.2012
Assistant Store Manager
Skechers USA
08.2002 - 06.2005
Associates in Arts degree (A.A.) - Communications
Washington University