Kendra Bolin
Somerset,KY
Summary
Established Patient Care Technician offering CPR certified, clinical training in acute care, medical-surgical, skilled nursing, psychiatric, geriatric and rehabilitation units. Administered and assisted with glucose testing, injections, feedings and colostomy care. Proficient in nursing documentation, assessment and decision-making. Calm and effective in pressured and emergent situations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dialysis Technician
Fresenius Medical Center
Somerset, KY
01.2021 - Current
- Monitored patient's vital signs during dialysis treatments, adjusting the rate of fluid removal as necessary.
- Calibrated dialysate solution according to prescribed formula for each individual patient's needs.
- Provided emotional support for patients dealing with chronic illness or end-stage renal disease.
- Adhered to all applicable laws, regulations, standards, policies and procedures governing healthcare delivery services.
- Performed daily maintenance on dialysis machines, such as cleaning and sterilization.
- Identified and reported any adverse reactions or changes in patient condition to the supervising nurse.
- Instructed patients on proper diet, medications, and other lifestyle modifications related to their renal failure.
- Participated in performance improvement activities as required by facility policy.
- Performed patient assessments prior to dialysis treatments, including vital signs and weight checks.
- Updated knowledge of current trends in nephrology through continuing education courses.
- Ensured all safety protocols were followed while performing duties in the dialysis unit.
- Maintained accurate records of patients' medical history and treatment plans in accordance with HIPAA regulations.
- Collaborated with interdisciplinary team members to ensure best possible outcomes for all patients.
- Restocked supplies needed for dialysis procedures in an organized manner.
- Evaluated access sites for infection or other complications prior to initiating treatment.
- Provided emotional support and guidance to patients undergoing dialysis treatment.
- Discontinued dialysis treatment according to established procedures.
- Calculated and adjusted dialysis machine settings based on patient prescriptions.
- Administered medications as prescribed by the overseeing physician during dialysis sessions.
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
- Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
- Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
- Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
- Conducted water treatment analysis to ensure purity for dialysis procedures.
- Assisted patients in understanding the dialysis process and answering their questions.
- Set up and operated dialysis machines to provide patient care.
- Maintained a clean and organized work environment in compliance with healthcare regulations.
- Documented all patient information accurately in their medical records.
Business Development Center Representative
don franklin kia
Somerset, KY
07.2018 - 01.2021
- Researched potential leads through database queries and online resources.
- Assisted in the development of new customer relationships by responding to inquiries and providing information regarding services, products, and promotions.
- Initiated follow-up calls to customers to ensure satisfaction with their experience.
- Conducted outbound calls to existing clients in order to upsell additional services or products.
- Built relationships with customers through friendly interactions and follow-up communications.
- Analyzed customer feedback to identify areas for improvement in service quality.
- Handled escalated calls from customers who had unresolved issues.
- Ensured high levels of customer service were maintained at all times.
- Maintained up-to-date knowledge of company products and services.
- Provided customers with product pricing information while maintaining a professional demeanor.
- Utilized strong interpersonal skills to build rapport with customers quickly.
- Worked closely with the sales team to develop strategies for achieving sales targets and increasing revenue.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Assistant Manager
Hardees Restaurant
Somerset, KY
03.2015 - 08.2018
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Ensured compliance with safety regulations and company policies.
- Established processes for monitoring customer satisfaction levels.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Licensed Practical Nurse - Nursing
Tennessee College of Applied Technology - Oneida/Huntsville
Huntsville, TN08-2024
Skills
- HIPAA
- Alarm response
- Records Management
- Equipment Maintenance
- Hemodialysis treatment
- Patient records administration
- Safety Monitoring
- Compliance with regulatory guidelines
- Infection control standards
- Goal-Oriented
- Cold-calling
- Task Delegation
- Customer rapport
Certification
- Certified Clinical Hemodialysis Technician
References
References available upon request.
Timeline
Dialysis Technician
Fresenius Medical Center
01.2021 - Current
Business Development Center Representative
don franklin kia
07.2018 - 01.2021
Assistant Manager
Hardees Restaurant
03.2015 - 08.2018
Licensed Practical Nurse - Nursing
Tennessee College of Applied Technology - Oneida/Huntsville
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