Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kendra Bone

Kendra Bone

Wayne City,IL

Summary

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Human Resources Assistant I

Fairfield Memorial Hospital
12.2022 - Current
  • Improved employee satisfaction by developing and implementing new HR policies and procedures.
  • Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Managed benefits administration, ensuring accurate enrollment and timely resolution of issues.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Set up orientations and initial training for new employees.

Customer Service Representative

ICI AGENCY, LLC
04.2022 - 12.2022
  • Reviewed existing clientele policies.
  • Contacted citizens to sell insurance to new customers
  • Customer Service.

Insurance Sales Representative

Scott Owens State Farm
08.2016 - 04.2022
  • Implement effective marketing strategies to sell new insurance to new and existing customers.
  • Contact potential clients by networking, cold calls, and using customer referrals. Reached out to 15 customers weekly.
  • Retain current clientele by keeping them informed and are of their insurance plans and needs
  • Customer Service.

Collections Coordinator

Hamilton County Hospital
10.2015 - 08.2016
  • Reviewed and monitored assigned accounts and all applicable collection reports.
  • Reviewed open accounts for collection efforts Made outbound calls in a professional manner.
  • Collected customer payments.
  • Provided timely follow up strategies on customer payments. Mailed out around 5 letters daily.

Registrar

SSM Health Good Samaritan Hospital
05.2009 - 07.2015
  • Reviewed and verified patient’s information
  • Customer Service
  • Collected customer co-pays.

Education

Bachelor of Science - Human Resources

University of Phoenix
Phoenix, AZ
03.2021

Skills

  • Sorting and Labeling
  • Office Administration
  • Team Player
  • ADP Workforce Now
  • Open Enrollment
  • Technical Support
  • Business Administration
  • New Hire Orientation
  • Word Processing
  • Retirement and Benefits Planning
  • Employee Onboarding
  • Hiring and Retention

Certification

Human Resource Management

Timeline

Human Resources Assistant I

Fairfield Memorial Hospital
12.2022 - Current

Customer Service Representative

ICI AGENCY, LLC
04.2022 - 12.2022

Insurance Sales Representative

Scott Owens State Farm
08.2016 - 04.2022

Collections Coordinator

Hamilton County Hospital
10.2015 - 08.2016

Registrar

SSM Health Good Samaritan Hospital
05.2009 - 07.2015

Bachelor of Science - Human Resources

University of Phoenix

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Kendra Bone