Kendra Bonner
Saint Charles,MO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Bartender/ Server
Longhorn Steakhouse
03.2021 - Current
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Caregiver
Priority One Health Care
10.2020 - 08.2022
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Server
Texas Roadhouse
02.2019 - 03.2021
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Warrenton High School, United States
05.2017
Skills
- Hospitality and Guest Service
- Professional Demeanor
- Adaptability and Flexibility
- Staff Training
- Problem-solving aptitude
- Multitasking
- Teamwork and Professionalism
- Attentive to People
Timeline
Bartender/ Server
Longhorn Steakhouse
03.2021 - Current
Caregiver
Priority One Health Care
10.2020 - 08.2022
Server
Texas Roadhouse
02.2019 - 03.2021
High School Diploma -
Warrenton High School, United States
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