Kendra Boyd
Metamora,IL
Summary
Accomplished Medical assistant , adept in patient-focused care and clinical documentation, enhanced patient satisfaction through compassionate service and rigorous safety protocols. Leveraged professionalism and ethics to support team performance, streamline claim processing at State Farm, and ensure compliance. Demonstrated excellence in HIPAA compliance and customer service, significantly improving operational efficiency and client trust.
Overview
6
6
years of professional experience
Work History
Claims Associate
State Farm
11.2022 - 07.2023
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Enhanced claim processing efficiency by streamlining workflows and implementing new software tools.
- Developed positive relationships with clients, fostering trust and open communication during the claims process.
Hot Shot Driver
Indiana Transport
01.2020 - 01.2023
- Managed paperwork effectively, keeping accurate records of completed deliveries and communicating any issues promptly.
- Maintained strong relationships with clients by consistently delivering exceptional service in a timely manner.
- Handled urgent requests efficiently, prioritizing tasks based on client needs and deadlines.
- Collaborated with dispatchers to coordinate efficient pickup and delivery schedules.
- Enhanced customer satisfaction by maintaining professionalism and timely communication during pickups and deliveries.
- Safely transported high-priority cargo, ensuring timely delivery and minimizing risk of damage.
Medical Assistant
A Balanced Life
01.2020 - 01.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Medical Assistant
Palm Coast Orthopedics
11.2018 - 11.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Nurse
Springfield Clinic
01.2017 - 01.2019
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
Education
No Degree - CMA
MTI
East Peoria, IL11.2011
Skills
- Claims Processing
- Claims
- Claims Investigation
- Policy Interpretation
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Phlebotomy
- Data Entry
- Patient-focused care
- Clinical Documentation
- Direct Patient Care
- Insurance Verification
- Laboratory Specimen Collection
- Medical Procedures
- Professionalism and Ethics
Timeline
Claims Associate
State Farm
11.2022 - 07.2023
Hot Shot Driver
Indiana Transport
01.2020 - 01.2023
Medical Assistant
A Balanced Life
01.2020 - 01.2021
Medical Assistant
Palm Coast Orthopedics
11.2018 - 11.2019
Nurse
Springfield Clinic
01.2017 - 01.2019
No Degree - CMA
MTI
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